CSM Magazine

FEBRUARY 11, 2025

Bridging the Gap Between Product Teams and Customer Service To deliver exceptional customer experiences, product teams and service representatives must work as unified partners. The Role of Promotions and Budget in Managing Expectations Marketing promises and customer service capabilities must align to maintain user satisfaction.

Customer Experience 52

Customer Experience Management Front-line service Feedback 52

Connecting the Dots

MARCH 22, 2023

The researchers noted that issues were most common in core lifestyle products and services the ones that are relied upon to get through each day. Broetzmann said an aggravating factor is the tight labor market, in which many employers are still struggling to hire enough experienced, qualified workers.

Front-line service 62

Front-line service Consulting Consulting Surveys 62

Connecting the Dots

APRIL 21, 2017

People that care about customers and a marketing department? The study I’ve always wanted to do alongside the Customer Rage study is the employee front-line service version of Rage Study. And what we found is when a sincere apology is offered, there’s less likelihood of being sued. Thank you, Mary. It goes both ways.

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48