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Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

The Center for Services Leadership provides leading edge research and education in the science of service. Visit our Customer Rage Study page for more information. They will share insights from the latest Customer Rage study that CCMC and Dialog Direct conducted and partnership with W.P Click to play: [link].

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Consumer Gripes Hit Record Levels Over Purchases Needed ‘To Get Through Each Day’

Connecting the Dots

View Full Article Staffing problems in customer service and the growing complexity of essential goods and services, like cars and digital tech, have made complaints harder to resolve, data shows. customers than ever before report experiencing product and service problems. Its not just you: More U.S.