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Front-line service

Surveys

Consumer Gripes Hit Record Levels Over Purchases Needed ‘To Get Through Each Day’

Connecting the Dots

MARCH 22, 2023

View Full Article Staffing problems in customer service and the growing complexity of essential goods and services, like cars and digital tech, have made complaints harder to resolve, data shows. customers than ever before report experiencing product and service problems. Its not just you: More U.S.

Front-line service

Front-line service Consulting Consulting Surveys

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

APRIL 21, 2017

And number 5: “Please give me top scores and all the questions in the after-call survey”, begging for positive reviews. So what’s interesting to me is that 50% of companies that I talked to – and I actually did an informal survey the other day, and that was 56% of companies – will not let their employees apologize. It goes both ways.

Customer Care

Customer Care Scripts Front-line service Contact Center

Consumer Gripes Hit Record Levels Over Purchases Needed ‘To Get Through Each Day’

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

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