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Front-line service

Technology

Consumer Gripes Hit Record Levels Over Purchases Needed ‘To Get Through Each Day’

Connecting the Dots

MARCH 22, 2023

A key problem, said co-author Scott Broetzmann, is that many products and services are just more sophisticated and interconnected these days, thanks in part to technology. customer service representatives was just $36,920 in 2021, the latest year covered by federal data compared with $45,760 for all workers at the time.

Front-line service

Front-line service Consulting Consulting Surveys

Coronavirus is Transforming Every Aspect of Customer Experience

bold360 Blog

MARCH 16, 2020

It will change the way they work as they may not have all the same technology or resources around them, for example, a point of sale machine or their full agent desktop experience with a good enough internet connection to take phone calls. This may mean that they are working from home instead of in a contact center or at a retail store.

Customer Experience

Customer Experience Front-line service Self service Contact Center

Consumer Gripes Hit Record Levels Over Purchases Needed ‘To Get Through Each Day’

Coronavirus is Transforming Every Aspect of Customer Experience

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