Keeping up with constantly changing contact center technologies, economic issues, business issues, and personnel issues requires you to become skilled in a wide range of areas. You have to obtain knowledge and learn from multiple sources to be successful. Or do you?
Join us for this insightful webinar with Jim Rembach, President at Call Center Coach, and learn about the one fundamental shift that will drastically improve your contact center's success and open you up to a whole new world of possibilities! You will also learn:
- The single most profound finding ever on employee engagement
- The most important journey to your contact center (and no, it's not the customer journey)
- The 6 biggest changes you must make for contact center success
- The question you must ask that can dramatically increase agent development
And learn about the findings from experts with over 250-years of combined experience on how to lead your contact center during rapid change.
June 12th, 2019 11:00am PDT, 2:00PM EDT, 7:00PM GMT
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