Ask the Experts: Conversational AI Automation Step-by-Step

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Everyone knows they need to implement conversational AI to automate more calls and chats, but there’s just one problem: conversations with machines aren’t easy. Join this interactive session with Purchasing Power's Tiffany Anderson, and get into the nitty-gritty of how they lowered costs by 20% and increased NPS by 13% - all by automating 25% of their call volume.

Key takeaways:

Step-by-step process for conversational AI self-service implementation
Insights from a contact center leader who’s done it with proven success
A plan for your contact center to introduce AI automation in the next six months

October 24th, 2019 9:30 AM PDT, 12:30 PM EDT, 5:30 PM GMT

Brought to you by:

Tiffany Anderson, Director CX Process/Initiatives, Purchasing Power & Brian Morin, CMO, SmartAction

About Tiffany Anderson, Director CX Process/Initiatives, Purchasing Power

Tiffany has led customer service technology initiatives at Toys R Us and more recently at Purchasing Power to streamline processes while improving the customer experience that led to a 20% reduction in operational costs while improving NPS by 13%.

About Brian Morin, CMO, SmartAction

Brian is the head of marketing for SmartAction where their obsession with creating frictionless customer experiences with conversational AI has led to its standing as the top-rated Virtual Customer Assistant solution on Gartner Peer Insight and distinction as “The Leader in AI-Enhanced Self-Service” by Frost & Sullivan.

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