Conquering CX Through Workforce Engagement

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According to Gallup data, only 33% of employees reported they are engaged at work. Low engagement can be caused by several factors including lack of recognition by managers, poor company communication and not being aligned with the mission of the company.

By investing and focusing on employee engagement, your company will be able to increase productivity, retain top talent, and increase your customers' experience.

In this session, you will learn:

The significance and importance of engaged employees
The benefits of investing in an employee engagement strategy
How to define, measure and track success
The importance of effective communication in the workplace
Best practices of successful employee engagement companies

...And more!

January 29, 2020 9:00 AM PST,12:00 PM EST, 5:00 PM GMT

Brought to you by:

Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC

Passionate is too grave an understatement when describing someone like Rosetta Carrington Lue. Her impressive background and many accomplishments are shadowed only by the infinite determination and caring spirit she brings to every task she endeavors.

She is a pioneer in the field of Customer Experience Management and has devoted an entire career to bettering the lives of everyone around her through her work. Rosetta is right at home in her current position as CEO of RCL Customer Experience Solutions, LLC where she is able to spend all her time focusing on establishing a welcoming, innovative, and engaging customer service experience. Using her extensive knowledge and resources, she is able to cultivate meaningful interactions through the creation, implementation, and maintenance of methods that ensure a mutually beneficial experience for all. Her unmatched energy, boundless motivation, and desire to serve are present the moment you meet her and you know that when Rosetta is involved, the outcome will be spectacular.

Prior to her current position, she served as a former White House Presidential Executive Fellow and Senior Advisor to the Veterans Administration as well. During this time, she was assigned to the U.S. Department of Veterans Affairs Senior Executive Service (SES) and was responsible for leading the efforts to modernize and transform the VA enterprise contact centers, including launching the President's 24/7 VA Hotline in order to improve the Veterans' experience. Her incredible work with the operation targeted 1,800 contact centers and processed 140 million annual calls from 9 million Veterans.

Customer Contact Central