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Adapting to a post-COVID world means recession-proofing your contact center with AI that reduces reliance on live agents with virtual agents that are always on, perfectly trained, and at a fraction of the cost. Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack.

Join this webinar with TechStyle Fashion Group, who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service. Also joining is SmartAction, who manages the AI-powered CX for more than 100 brands.

In this webinar, Brian and Aarde will:

Identify telephony interactions and volumes that meet thresholds for change
Discuss DIY platforms versus managed services – which is right for me?
Sketch a back-of-the-napkin ROI in minutes
Share examples of state-of-the-art conversational AI in action

And more!

Thursday July 16, 2020 11AM PST, 2PM EST, 6PM GMT

Brought to you by:

Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group

About Brian Morin, CMO, SmartAction

Brian is the head of marketing for SmartAction where their obsession with creating frictionless customer experiences with conversational AI has led to its standing as the top-rated Virtual Customer Assistant solution on Gartner Peer Insight and distinction as “The Leader in AI-Enhanced Self-Service” by Frost & Sullivan. SmartAction operates AI-powered Virtual Agents for 100+ brands including AAA, Office Depot, Hyundai, ADT, DSW, Choice Hotels, Penske, and more.

About Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group

For the last decade Aarde’s professional experience has been focused around Contact Center technology, servicing businesses and consumers through cloud based SaaS products. He enjoys working with large Global Customer Service teams to increase and leverage the following areas of business; leadership, customer experience, customer success, operations, technology, customer service, recruiting, and people development. He has won multiple awards in the Cloud Technology field that include Best Use of Cloud Technology and Best Voice of the Customer Product.

Customer Contact Central