How Self-Service Can Drive Down Costs and Improve CX
Self-Service can be a polarizing topic.
Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”
But those in the know understand that self-service is, in fact, a white glove offering.
Best-selling author and customer experience thought leader Blake Morgan has put it all down on paper for you. Self-service can improve customer experience and simultaneously drive down costs.
That’s right. You can both boost your customer experience while spending less. This eBook details it all!
- Learn how offering self-service improves the customer experience
- Learn about different self-serve channels and how to implement them
- Get case studies of self-service platforms across industries
- Find best practices for using answers to find customers
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