Artificial Intelligence in Cloud-Based Solutions

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With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. These advances initially gave the impression that automation will replace the human element. Join Rick Nucci, Co-Founder and CEO of Guru, as he demystifies AI, explains how machine learning helps contact centers rather than replaces them, and demonstrates how to leverage this new technology to create innovative solutions.

By the end of this webinar, you will know:

What is real and what is fiction in the latest trends in artificial intelligence
How to leverage AI to drive cloud-based solutions in contact centers
How to combine the human element with automation, rather than replacing them

November 6th, 2018 9:00 AM PST, 12:00 PM EST, 4:00 PM GMT

Brought to you by:

Rick Nucci, Co-Founder & CEO of Guru

Rick Nucci is the co-founder and CEO at Guru. Rick brings twenty years of experience in creating category-leading software solutions and companies. Prior to Guru, Rick was the founder and chief technology officer of Boomi, which defined and led a new segment as the first-ever cloud integration platform-as-a-service. Boomi was acquired by Dell in 2010, where Rick went on to run the Boomi business for Dell as its general manager, helping grow the organization into the industry leader it is today. Rick frequently speaks at industry events about startups, SaaS and cloud computing. Rick holds a Bachelor of Science in Logistics, Materials, and Supply Chain Management from Penn State University.

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