Fireside Chat: Lessons from "The Convenience Revolution"

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A revolution in customer convenience is currently underway, disrupting old business models and driving rapid innovations. Customers now have raised expectations, and this trend will be accelerating in the future. Join Shep Hyken, bestselling author and Customer Experience expert in a fireside chat, where we will informally discuss the six principles from his bestselling book, "The Convenience Revolution" that underline this shift in consumer preferences.

By the end of this webinar, you will know:

How to reduce friction in your customer interactions
The benefits of self-service
How to use subscription models to provide convenience
How to leverage cutting edge technology to make your customers' lives easier
And more!

November 20th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT

Brought to you by:

Shep Hyken, Bestselling Author & Customer Experience Expert

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time and Be Amazing or Go Home. He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset.

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