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Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty. Additionally, customer service gamification can be used to identify customer pain points and customer service issues that need to be addressed in order to improve customer satisfaction.
Benchmark: Many organizations aim for an AHT of 480 seconds (8 minutes), depending on industrystandards. IndustryStandard: The 80/20 rule (80% of calls answered within 20 seconds) is a common benchmark. Implement gamification strategies to encourage punctuality. Use AI-driven analytics to identify bottlenecks.
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