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Some centers have adopted gamification techniques to make product training more engaging. Training Magazine Network provides a platform for social learning and networking among global learning professionals. Many centers use microlearning platforms that deliver bite-sized lessons to agents between calls.
They facilitate multilingual content development and support the latest industrystandards in content interoperability. Gamification has become an almost integral part of every learning and training program. They also support content development across a range of different test formats and question types.
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