Fonolo

NOVEMBER 7, 2018

Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Gamification.

Contact Center 182

Contact Center Gamification Abandon rate Call Center 182

Hodusoft

NOVEMBER 6, 2024

Create a Positive Work Environment A positive work environment boosts employee morale, which directly correlates with service quality. Incorporate a Robust Gamification Strategy Gamification means adding game elements and game-like environments to your contact center. Provide opportunities for professional growth.

Best practices 52

Best practices Contact Center Contact center software Abandon rate 52

Calabrio

MARCH 7, 2025

Here’s how to make recognition and reward a core part of your contact center culture: Keep compensation competitive: Stay ahead of the curve by regularly benchmarking your salaries and benefits against industry standards and local market rates. This could include bonuses, gift cards, extra time off, or other perks.

Call Center 52

Call Center Benchmark Contact Center Gamification 52

Fonolo

OCTOBER 3, 2018

Unfortunately, some contact centers still insist on a no-hangup rule (agents are penalized for ending a call) in order to improve or sustain metrics; and they do not offer moral or psychological support to front-line agents who live through some horrific experiences on the job. Meeting the Industry Standard of Service Level.

Contact Center 170

Contact Center contact center workforce Gamification Call Center 170

Interaction Metrics

FEBRUARY 20, 2025

We also benchmark your NPS against industry standards, providing critical insights that show where you stand compared to competitors. This not only boosts customer satisfaction but also enhances employee morale and engagement. You can also encourage your customer base to participate through gamification.

Surveys 62

Surveys Benchmark Feedback Metrics 62

delighted

APRIL 27, 2021

Gamification of the survey can also improve the response rate. Also, taking the time and effort to work on a product that doesn’t solve your clients’ problems is a major cost to your company, not to mention the morale of your team. Simply put, you don’t! Customer feedback guides product.

Feedback 98

Feedback Surveys Management Advertising 98