Call Center Weekly
NOVEMBER 8, 2017
From authoring and leading a client success program, to journey mapping, to gamification, to managing a complex contact center, Nate is the guy to do it right and produce results. He is known for bringing a unique energy to the table that engages employees and takes teams to the next level.
Call Center Weekly
FEBRUARY 12, 2018
Ethnographic research is used at the beginning of the customer journey mapping process in order to understand what the customer is trying to accomplish and how they feel about what they are experiencing. It is a key part of identifying the “moments of truth” and “pain points” associated with the customer journey.
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Lumoa
FEBRUARY 9, 2023
Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty. Additionally, customer service gamification can be used to identify customer pain points and customer service issues that need to be addressed in order to improve customer satisfaction.
CX Accelerator
APRIL 11, 2018
From authoring and leading a client success program, to journey mapping, to implementing gamification strategies, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. Home To CX Accelerator
ChurnZero
APRIL 8, 2020
Engage customers with rewards, badges, and gamification features. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping. A customer journey map is a tool to help visualize the experiences of interacting with your company from the customer’s point of view. Who doesn’t want a piece of that?!
Lumoa
FEBRUARY 21, 2023
Gamification Gamification is all the rage in survey research and for good reason! One should begin by examining whether customer journey maps have been created to capture feedback at critical touchpoints, and if the program is aligned with those maps.
Enghouse Interactive
JUNE 18, 2021
Defining the day as a journey. Build a simple “Employee” Journey Map highlighting the interesting parts, the boring parts, the team stuff and of course the fun. There are simple rules of gamification you can apply. Think of the contact centre employee as a customer and understand their experience. Managing the clock.
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