DMG Consulting

AUGUST 9, 2018

DMG Consulting Releases 2018 Intelligent Virtual Agent Product and Market Report. What: Releases 2018 Intelligent Virtual Agent Product and Market Report. The 2018 Intelligent Virtual Agent Product and Market Report is the only in-depth analysis of these emerging solutions.

Virtual Agent 48

Virtual Agent Consulting Consulting Interactive Voice Response 48

DMG Consulting

JUNE 11, 2019

DMG Consulting Releases 2019-2020 Intelligent Virtual Agent Product and Market Report. What: Releases 2019-2020 Intelligent Virtual Agent Product and Market Report. Foundational component of next-gen, digitally transformed service organizations. Botanic Technologies and Capito.ai are covered at a high level.

Virtual Agent 48

Virtual Agent Consulting Consulting Marketing 48

Liveops

FEBRUARY 28, 2019

One of the ways we can activate this remote workforce is through our agent learning platform. Our certification programs set Liveops apart from other providers with a variety of self-paced learning approaches including social tools and gamification programs to optimize agent performance. Visit the Liveops Nation community.

Gamification 18

Gamification Contact Center Call Center Virtual Agent 18

DMG Consulting

OCTOBER 4, 2018

Today it is viewed as an essential contributor to AI solutions, as the knowledge base is a great source of the data needed to feed AI solutions. This is making it much easier for users to rapidly access and consume the knowledge. KM Market in Transition.

Management 72

Management Virtual Agent Gamification Technical Support 72

DMG Consulting

OCTOBER 17, 2019

Organizations are using RPA in a hybrid staffing mode, where the technology works “side by side” or as a virtual “assistant” to humans by looking up information in a knowledge base, auto-completing forms with data obtained from internal or external sources, and much more.

Consulting 48

Consulting Consulting Marketing Gamification 48

JustCall

APRIL 24, 2023

Convoso Overview Convoso is a one-of-a-kind contact center software with an added gamification twist. Businesses that use Convoso can benefit from its capacity for gamification, as it will help them: Boost user engagement Keep their team motivated to achieve business KPIs through the use of: Leaderboards Points Custom agent avatars, etc.

voip 52

voip CRM Enterprise Call Center 52

JustCall

MARCH 23, 2023

Talkdesk’s dashboard Top Features of Talkdesk Voice engagement – Smart routing based on IVR selection, business hours, and agent skills. Virtual agent – Conversational AI that provides 24×7 customer support. Talkdesk is one of few solutions that offer 100% call uptime SLA.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52