CSM Magazine

AUGUST 27, 2024

From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams. Engaging Employees Through Gamification According to NIIT, gamification has emerged as a powerful tool in customer service training, offering a fun way for employees to develop essential skills.

Gamification 52

Gamification Customer Service Feedback Employee engagement 52

CSM Magazine

FEBRUARY 19, 2025

Solution Gamification and Rewards Systems Incorporate points, badges, or progress trackers to mark therapy milestones or consistent app usage. Blurred Lines with Medical Devices: Apps that track serious mental health metrics or provide diagnostic-like information could fall under medical device regulations (e.g., FDA in the U.S.).

APIs 52

APIs Healthcare Gamification Consulting 52

Outsource Consultants

FEBRUARY 27, 2025

Advanced Analytics for Performance Tracking Performance tracking has evolved beyond basic metrics like average handling time. Some centers have adopted gamification techniques to make product training more engaging. Training Magazine Network provides a platform for social learning and networking among global learning professionals.

Call Center 67

Call Center First call resolution Average Handle Time outsourcing 67

CSM Magazine

MAY 2, 2024

With the industry’s first full lifecycle platform powered by AI skill-based simulation, new and tenured agents receive personalized learning journeys with simulation training and gamification, real-time performance feedback, and the ability to track their skill-building progress.

Gamification 52

Gamification Coaching Scripts SaaS 52

CSM Magazine

AUGUST 5, 2021

How can organisations gamify day-to-to metrics from a distance? Agent involvement is vital, so discuss ideas for new metrics and the types of gamification techniques people prefer during weekly virtual huddles. Keep information easy to understand and accessible – focus on the metrics that matter.

Agent Empowerment 59

Agent Empowerment Gamification Metrics Morale 59

CSM Magazine

FEBRUARY 1, 2022

The machine-learning-enabled module in the Calabrio ONE Workforce Engagement Management suite enhances the ability for contact centre managers to record and track agent performance metrics, providing the data to facilitate performance and coaching conversations.

Coaching 52

Coaching Gamification Customer Service Quality management 52

CSM Magazine

MAY 22, 2024

New and tenured agents receive personalized learning journeys with simulation training and gamification, real-time performance feedback, and hyper-targeted simulation coaching with the ability to track their skill-building progress. For more information, visit www.zenarate.com.

Coaching 52

Coaching Contact Center contact center workforce Gamification 52