Gamification Management Schedule adherence 
Calabrio
MARCH 31, 2025
Workforce Management Contact Center Gamification: What You Need to Know to Use Games for Improved Engagement and Performance Share Did you know that low employee engagement costs the global economy about $8.9 Luckily, there is: its called contact center gamification. Table of Contents: What is Contact Center Gamification?
Call Design
SEPTEMBER 21, 2021
Gamification changes the game in the agent training space. Allowing contact centre managers to accommodate a more extensive range of learning styles provides a better guarantee of keeping staff engaged and learning. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.
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Noble Systems
OCTOBER 18, 2018
Managers should set the desired threshold for agents and teams. Are agents making calls during times the schedule says they are available? Do they start their shift on time or take breaks when scheduled? Measurement of schedule adherence is important, and ongoing feedback to agents is essential to improving productivity.
Callminer
APRIL 24, 2020
Following the agent interview and selection process, managers should be keyed into how best to facilitate ongoing agent support, growth, and training. Quality monitoring software , such as speech analytics , automatically monitor and score 100% of calls, helping managers deliver objective feedback and improve agent performance.
Noble Systems
SEPTEMBER 29, 2020
If you’re a contact center manager, you’ve probably heard a lot about how to manage and engage your workforce with WFM and WFO – especially recently. What is Workforce Management (WFM)? At the core, it is comprised of forecasting accuracy, effective scheduling, and efficient rostering. Let’s take a look.
Playvox
NOVEMBER 15, 2022
For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . Research by Nucleus found that workforce management solutions pay back an average of $12.24 Coach And Develop Your Customer Service And Support Team.
Playvox
FEBRUARY 20, 2024
Not only do contact center agents want additional flexibility in their work schedules, but many leaders saw that agents did not need to be in a defined office space to get their jobs done well. However, managing remote teams effectively comes with its own set of challenges. First, let’s define remote work.
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