Noble Systems

JANUARY 14, 2019

Workforce engagement management and gamification are applications that can be used to produce high-caliber, highly engaged agents who can generate the quality customer experiences that will increase customer satisfaction and retention. The Shift to Workplace Engagement Management. Task management. Recognition and metric.

Contact Center 59

Contact Center Gamification Customer retention Metrics 59

Liveops

MARCH 11, 2021

Forrester recently announced that remote work will rise to three times pre-COVID levels. Many enterprises managed to work through the logistics of having a remote team, and as they adapt to a more remote environment moving forward, unique challenges persist. A year ago, businesses got through the transition to send their teams home.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Monet Software

APRIL 24, 2020

Management and motivational techniques are also required to overcome these new challenges. And they should take into account that remote work generally requires more independent time management skill and tech savvy than on-site employment. Manage to the Metrics. So let’s get started! The Rules Still Apply.

Contact Center 62

Contact Center Management call center workforce Gamification 62

Aspect

OCTOBER 19, 2017

We are again focusing on five areas we believe are critical to enable a thriving customer experience center: agent engagement, agent roles and responsibilities, customer experience, workforce management, and interaction management. How do I manage all this change? Insight #3 – Optimizing your Workforce Management Investments.

Benchmark 85

Benchmark Interactive Voice Response Gamification Contact Center 85

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? The Need for Hyper Efficiency in Call Centers As a call center operations manager, you need to stay on top of the latest trends in hyper efficiency to ensure that your organization is successful.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Noble Systems

JANUARY 14, 2019

Workforce engagement management and gamification are applications that can be used to produce high-caliber, highly engaged agents who can generate the quality customer experiences that will increase customer satisfaction and retention. The Shift to Workplace Engagement Management. Task management. Recognition and metric.

Contact Center 51

Contact Center Gamification Customer retention Metrics 51

Noble Systems

MARCH 19, 2021

This is especially true for managing customer contacts, which, while vital to growing a business, can have negative impacts if not done well. These teams can benefit greatly from call center solutions for small business that can help them manage customer contacts and improve SMB customer service delivery. Call Center Software for SMB.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Outsource Consultants

JANUARY 27, 2025

Optimize Average Handle Time (AHT) AHT measures the average time spent on a customer interaction, including talk time, hold time, and after-call work. How to Improve AHT: Implement knowledge management systems to provide quick answers. Offer callback options to reduce customer wait times.

Contact Center 67

Contact Center Abandon rate Average Handle Time outsourcing 67

Liveops

MARCH 15, 2021

Forrester recently announced that remote work will rise to three times pre-COVID levels. Many enterprises managed to work through the logistics of having a remote team, and as they adapt to a more remote environment moving forward, unique challenges persist. A year ago, businesses got through the transition to send their teams home.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

NobelBiz

APRIL 18, 2022

Modern customers want immediate and dependable solutions, which means your call center’s efficiency must be at its peak at all times. In this article, we detail all the methods to achieve call center efficiency, in terms of contact center technology, management and performance. How to manage a call center efficiently?

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

Hodusoft

MAY 17, 2021

So you know a customer contact center is indispensable and also an efficient solution to manage customer interactions. In a recent PwC survey , consulting major found that contact centers can cut costs by 15% to 30% with simple technological interventions and give agents extra time to focus on the most important customers.

call center software 52

call center software Call Center Interactive Voice Response Banking 52

Balto

SEPTEMBER 23, 2022

This requires proactive management. Managers Often Focus on New Hires. Leveraging Agent-Sourced Content with Real-Time Guidance. It goes without saying that contact center managers encourage agents to stick to the playbook. Gamification is built into the Balto platform, including challenges, leaderboards, and badges.

Scripts 52

Scripts Gamification Benchmark Surveys 52

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

NobelBiz

DECEMBER 14, 2021

Assist with new recruit orientation Spend less time on customer calls. To avoid asking clients for the same information again and over, Enhance agent time management. The correct tools for your call center will save your agents time. Auditing post-calls Post-call time is both valuable and costly.

Contact Center 52

Contact Center call center software Call Center CRM 52

NobelBiz

MARCH 23, 2022

Get to know your contact center agents, managers, supervisors and implementation teams’ needs You don’t want to sign up for a contact center solution simply because of the claim it will improve your contact center KPIs. Can you manage your call routing with a single software or with different software solutions?

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Comm100

NOVEMBER 23, 2020

Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets. Once a new ticket is created, it can easily be tagged, sorted, and distributed to the right agent at the right time. Freshdesk users have reported other issues with ticket management in 2020.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52