article thumbnail

Where Is Gamification Going? Some ‘New Rules’; Or, Stated Another Way….

Beyond Philosophy

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

article thumbnail

5 Reasons Why You Need Gamification in Your Contact Centre Training

Call Design

If you’re a manager within a sizable workforce, you’ve likely heard of gamification. While gamification has only been around for a short time and used by large scale organisations, a growing wave of smaller workplaces appear to be adopting this technology in recent years. The gamification industry had a US $9.1

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Gamification: 4 Best Practices to Motivate Agents

Contact Center Pipeline

A growing number of companies are using gamification in the contact center to motivate agents to improve their performance and skills. We’re finding that these types of performance measurement tools allow agents to take control of their achievements,” says Christina Cowell, product marketing manager, Workforce Optimization at inContact.

article thumbnail

How to Strategically Compete Against Your Peers… And Yourself

Beyond Philosophy

Marketers are always looking to optimize their perceived customer value proposition, and to improve the elements of transactional and relationship experiences needed to deliver that value. For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device.

article thumbnail

Gamification Alone Can’t Modernize Customer Communities

Influitive

The post Gamification Alone Can’t Modernize Customer Communities appeared first on Influitive. If a large portion of your customers are sitting on the sidelines, it’s because you don’t yet have the right tools and timing to motivate them on their […].

article thumbnail

Outbound Call Centers: From Robocalls to Gamification

Noble Systems

Chris Hodges, SVP of Sales and Marketing at Noble Systems, recently had the opportunity to dive into the method behind the madness with No Jitter’s Gary Audin where they discussed just that. The post Outbound Call Centers: From Robocalls to Gamification appeared first on Noble Systems. To read the full interview click here.

article thumbnail

5 Things To Consider When Designing Your Gamification

Call Design

Boosting employee motivation, training effectiveness, and quality of output can all be done by an ingenious method called gamification. Gamification refers to incorporating gaming elements into the training process or other elements of a workplace to diversify and improve the agent development. Playtest and Market Internally.