Lumoa

FEBRUARY 21, 2023

In our last webinar, Lumoa CEO Carlos del Corral sat down with Mark Barrett and Sian Kerr from Watermelon Research to discuss just that. Focusing Heavily on Metrics The first sign that a VoC program is losing momentum is when it becomes just another way to measure and report performance metrics. Here are some key insights.

Gamification 78

Gamification Journey mapping Feedback Metrics 78

NobelBiz

FEBRUARY 27, 2024

Performance Metrics and KPIs: Monitoring call center performance is essential. Metrics include First Call Resolution , Customer Satisfaction Score , and Call Handling Time 1. First Call Resolution (FCR) : This metric measures the ability of agents to resolve customer queries or issues on the first call.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . I would say, go make friends with the CFO or the finance person and find out what metrics they care about. The Customer Success team needs to define the metric they care about.

Gamification 98

Gamification Marketing Metrics Sales 98

NICE inContact

AUGUST 23, 2019

Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.

Contact Center 55

Contact Center Gamification Management Call Center 55

NICE inContact

AUGUST 23, 2019

Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.

Contact Center 54

Contact Center Gamification Management Call Center 54

ChurnZero

JULY 22, 2022

In our webinar, Driving customers to value during onboarding at scale , Donna shares how to stop recreating the wheel every time you onboard a new customer as well as why, how, and when to lead customers to first value. When we talk about metrics and data, that’s what you need to look at. What’s it costing your company?

Gamification 98

Gamification Accountability B2B Enterprise 98

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

ProProfs Blog

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . Employee engagement software gives clear metrics on what is bringing down employee productivity. Modern employees today are looking beyond just a 9-to-5 job.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Enghouse Interactive

FEBRUARY 9, 2021

Graphical agent/supervisor dashboards help share knowledge and gamification increases overall agent performance. Next blog in this series, coming February 18 th . Key Actionable Insights from the Webinar . . Find out more by registering for our upcoming webinar: .

Contact Center 68

Contact Center Self service Chatbots Gamification 68

ChurnZero

APRIL 8, 2020

Engage customers with rewards, badges, and gamification features. Ultimately, if you’re looking to reduce churn and increase retention rates—and let’s face it, which SaaS company is not focused on these metrics?—developing Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping.

Customer advocacy 81

Customer advocacy Journey mapping SaaS Gamification 81

Serenova

JUNE 20, 2019

In her recent webinar with Serenova, leading contact center industry analyst Sheila McGee-Smith shared this particularly revealing statistic: Gen Z is set to outnumber even Millennials this year to make up 32% of the global population (a staggering 7.7 These two groups now make up the fastest-growing proportion of contact center employees.

Contact Center 40

Contact Center Gamification contact center solutions Benchmark 40

Talkdesk

JULY 16, 2019

Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification. Contact center agents may also take issue with the performance metrics being used to assess them.

Call Center 43

Call Center Management Average Handle Time Schedule adherence 43

ChurnZero

JULY 12, 2019

Successful applications can easily prove the value they provide (from the onboarding phase on), keep reminding users of what they’ve achieved and how their situation has improved while accessing a particular service, and lead customers to success by effectively impacting metrics and KPIs. Set Objectives and Target Metrics.

Accountability 75

Accountability Metrics Education Marketing 75

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . I would say, go make friends with the CFO or the finance person and find out what metrics they care about. The Customer Success team needs to define the metric they care about.

Gamification 52

Gamification Marketing Metrics Sales 52

JivoChat

JULY 20, 2021

You can educate your customer base with assets such as webinars, blog posts, and email sequences. Use Gamification. Gamification is perfect for online customer retention. Around 30% of companies that implement gamification in their marketing strategies improve conversation rates by over 50%. The outcomes are impressive.

Customer retention 52

Customer retention Gamification Education Self service 52

NobelBiz

JUNE 5, 2023

If you want to learn more about all the best practices with training and staffing for contact centers, we encourage you to watch one of our latest webinars on this very topic: Contact Center Staffing in a Remote World: Most effective strategies for recruiting, retention, and motivation of Contact Center employees.

Call Center 52

Call Center Scripts CRM Contact Center 52

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

call center workforce 52

call center workforce Call Center Management Gamification 52

JivoChat

JULY 27, 2021

Use gamification. Gamification is a powerful way to influence customers and reward loyalty. Allow customers to access knowledge base, webinars, video tutorials and support articles so they can answer queries without contacting support. Measure your engagement metrics. So collect and publish user-generated content.

Gamification 52

Gamification Chatbots Sales Feedback 52

ChurnZero

SEPTEMBER 22, 2023

In our webinar, Reviving a community to support your customer success team , Shauna shares how to get your team engaged in your community and strategies to revive a community that’s running out of steam. When announcing the launch of your community, what channels and formats do you recommend (email, video, live webinars, etc.)?

Sales 52

Sales Gamification Consulting Consulting 52

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? This webinar series will be recorded, so any webinar attendees that miss this will get the opportunity to watch it at the soonest convenience. I would like to start introducing our speakers for today’s webinar. No worries!

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

JivoChat

JULY 5, 2021

Useful Training Tools: Stay on top of industry trends with Jungle Scout’s webinars and training. Ongoing Training: Sourcify offers webinars and educational white papers. Analytics Let You Crunch Numbers: Stay up to date on figures and insights with many relevant metrics. Pricing: Standard plans start at $29/month. Key Features.

Advertising 52

Advertising Analytics Sales Enterprise 52

NobelBiz

FEBRUARY 21, 2022

In this SOCAP webinar, we discuss how to effectively maximize the contact center manager’s connection with technology to achieve organic growth and long-term success for incoming and outbound contact centers. Finally, the advantages to your business might be numerous: lead creation, client retention, increased KPIs and metrics, etc.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

NobelBiz

FEBRUARY 22, 2023

In this SOCAP webinar, we discuss how to effectively maximize the contact center manager’s connection with technology to achieve organic growth and long-term success for incoming and outbound contact centers. Finally, the advantages to your business might be numerous: lead creation, client retention, increased KPIs and metrics, etc.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

NobelBiz

MARCH 23, 2022

There is no limit to how automation could be helpful, especially when you factor in metrics like agent efficiency and cross-selling. Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations. Jason Cutter, CEO of Cutter Consulting Group.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

RapportBoost

NOVEMBER 5, 2018

Nicholas Rodriguez : Thanks for joining us for our first section of our Moving to the Cloud webinar series presented by Customer Experience Update and Customer Contact Central, sponsored by Mitel. I do want to thank Mitel for sponsoring the webinar series and helping us to make this happen. Take a listen! We welcome your feedback. .

Contact Center 40

Contact Center Scripts Sales Metrics 40

SmartKarrot

OCTOBER 3, 2023

Tracking and Measuring User Engagement: Utilize metrics such as active usage, feature adoption, and customer feedback to track and measure user engagement accurately. Gamification and Rewards: Incorporate gamified elements into your product to make the user experience more enjoyable and rewarding.

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Gamification Education CRM Feedback 11