Fonolo

NOVEMBER 29, 2018

In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center. Storyline: Gamification. Going forward, what will these trends be? Look no further … we have you covered! Investing in Agents. Voice-Powered Technology (VPT). Artificial Intelligence (AI): Hero or Villain?

Contact Center 73

Contact Center Gamification contact center workforce Education 73

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. Establish key performance metrics that reflect the customer experience; evaluating trends and identifying defects.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

ConvergeOne

SEPTEMBER 6, 2022

Drive Agent Performance Improvements with Gamification. At its core, gamification is about translating training material and new performance expectation into a game format closely integrated to real-world performance measures – providing a fresh and interesting feedback mechanism within the context of a fun and competitive game.

Gamification 73

Gamification Interactive Voice Response Management Surveys 73

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. The role of a call center manager is complex and challenging. William Taylor. velvetjobs.

Call Center 182

Call Center Management Scripts Coaching 182

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Leverage Gamification for Soft Skills Development. Here are some of the 2019 trends that help to humanize interactions between companies and their customers.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Leverage Gamification for Soft Skills Development. Here are some of the 2019 trends that help to humanize interactions between companies and their customers.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

Fonolo

FEBRUARY 19, 2019

Call Center Metrics. CX Trends You Need to Watch in 2018 [White Paper]. What’s Inside: Gamification in the Contact Center. Apple’s Business Chat Has a Golden Moment to Dominate Customer Service. Is Chat Eating into Phone-Based Customer Service? Chat vs. Messaging Comes Down to Who Owns the Channel. OnHoldWith.

Call Center 62

Call Center Contact Center Agent burnout Gamification 62