Tethr

JUNE 5, 2020

Does your contact center need a morale boost? Improve employee morale and reduce call center stress using these strategies. A leadership team that thinks they’re above everyone else is a morale murderer. Gamification works. The post Maintaining morale in your contact center appeared first on Tethr.

Morale 64

Morale Contact Center Gamification Scripts 64

Playvox

FEBRUARY 23, 2022

That’s why many organizations are putting increased emphasis on improving their company culture in order to improve employee morale. One proven way to motivate your team is to drive engagement with gamification. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity.

Gamification 73

Gamification Contact Center Employee engagement Morale 73

Calabrio

FEBRUARY 26, 2025

Poor work-life balance lowers morale and contributes to high turnover rates. Inefficient feedback mechanisms make employees feel unheard and disconnected from company goals. Heavy workloads and high stress lead to burnout, reducing engagement and job satisfaction.

Coaching 64

Coaching Gamification Employee engagement Morale 64

Outsource Consultants

JUNE 6, 2022

Implement Gamification Systems. Anyone who’s ever taken a quick evening walk to “hit their steps” or took a few moments to practice French after their Duolingo app reminded them they were in danger of losing their streak knows that gamification can be highly effective. A recent study showed that 80 percent of U.S. Get Feedback.

Gamification 128

Gamification At home agents Morale Employee engagement 128

Fonolo

JUNE 17, 2021

That’s why it’s so important to prioritize agent morale in a contact center and ensure your top performers are engaged. Flex schedules can help you attract top talent, increase morale, improve productivity, and reduce turnover in call centers. A fun work environment can reduce absenteeism, improve productivity, and boost morale.

Call Center 140

Call Center Morale Gamification Employee engagement 140

TechSee

SEPTEMBER 29, 2020

However, these drastic measures are usually short term as they negatively affect CX and employee morale. There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching.

Call Center 196

Call Center Self service Gamification Contact Center 196

Noble Systems

JULY 30, 2019

That’s why one BPO turned to Noble Gamification — to bring a new sense of motivation to debt collectors and improve business results. 3 Benefits of Debt Collection Gamification. Gamification creates friendly competition within the BPO organization to motivate collectors without pushing them to turn toward unjust practices.

Gamification 53

Gamification Automotive Coaching Morale 53

Noble Systems

OCTOBER 18, 2018

Agent turnover negatively impacts productivity and costs, as well as team morale and customer satisfaction. Gamification motivates employees to stay on track. One tried and true method is to employ gamification. Why gamification works. Why is gamification so effective at improving productivity?

Gamification 60

Gamification Contact Center Schedule adherence Average Handle Time 60

Noble Systems

FEBRUARY 4, 2019

One solution that has gained popularity in recent years for its ability to provide continuous feedback to employees, particularly those in contact centers, is gamification. Factor in skill competency when determining frequency of feedback through gamification. Improves employee morale. This is the case with gamification.

Gamification 47

Gamification Feedback Morale Employee engagement 47

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

Gamification 52

Gamification Sales Morale CRM 52

SharpenCX

FEBRUARY 6, 2018

Managers try their best to improve productivity and morale, but most of the time the incentives and programs:· Involve more work· Only benefit a small group· Distract from their jobsIn the end, agents are left with incentive programs that either [.].

Gamification 52

Gamification Contact Center Contact center software Morale 52

Outsource Consultants

DECEMBER 13, 2021

Help improve team morale with gamification technology, as well as reward incentives for top performers, that can accelerate performance and make day-to-day work more enjoyable for agents. Just like a fresh set of eyes can unlock creative solutions, a fresh approach to training can elevate plateaued agent performance.

outsourcing 128

outsourcing Gamification Morale Call Center 128

TechSee

SEPTEMBER 2, 2020

Creating a culture of collaboration drives teamwork and a higher sense of morale for agents who see themselves as part of a bigger picture, working together toward a greater goal. Introduce fun through rewards and gamification. Keep WFH employees motivated by making tasks more engaging through gamification.

Employee engagement 109

Employee engagement Contact Center Gamification Call Center 109

Fonolo

NOVEMBER 7, 2018

Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Gamification.

Contact Center 182

Contact Center Gamification Abandon rate Call Center 182

Outsource Consultants

SEPTEMBER 14, 2021

Higher customer satisfaction and higher agent morale. Make It Fun: Whether through big changes (like gamification software) or smaller initiatives (like reward contests), look for opportunities to increase agent morale. Decreased call abandonment rates and total call time (by eliminating call holds).

Contact Center 125

Contact Center Interactive Voice Response Morale Abandon rate 125

Outsource Consultants

NOVEMBER 29, 2021

This has created improvements to team efficiency, bottom-line revenue, and agent morale. Consider LMS or gamification platforms to help raise morale around ongoing remote training and work. Here are some of the more obvious benefits: Lower Overhead. Here’s a few: Team Culture. Brand Connectivity.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

Calabrio

MARCH 7, 2025

Make it fun with gamification: Inject some excitement into the workday with call center gamification tools. One of the best ways to gauge how to boost morale is by asking your team what flexibility means to them. Celebrate success: Publicly acknowledge and celebrate agent achievements, both big and small.

Call Center 52

Call Center Benchmark Contact Center Gamification 52

Callminer

APRIL 21, 2020

Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Matt Skoglund. LawnStarter.

Call Center 182

Call Center Management Scripts Coaching 182

Noble Systems

JULY 24, 2020

GAMIFICATION & COLLECTOR ENGAGEMENT to Create Happier Employees – and Happier Customers. A growing number of organizations are adopting Gamification in an effort to help improve employee engagement and morale, especially in the challenging collections environment.

Call Center 87

Call Center Technology Gamification Morale 87

Noble Systems

OCTOBER 11, 2018

The next group, Millennials, born between 1981 and 1996, value achievement, extreme fun, personal attention and high morals. Gamification is a powerful solution that should be included. What is Gamification? How Gamification Impacts Employee Retention. They are ambitious, but lack focus. Getting Your Game On.

Gamification 74

Gamification Employee engagement Call Center Morale 74

Fonolo

DECEMBER 13, 2018

Managers can keep both morale and productivity high by incentivizing employees. What’s Inside: Gamification in the Contact Center. It is important for management to acknowledge this reality and find creative ways to recognize those working in customer service and call center roles. The Top Contact Center Trends to Watch in 2019.

Customer Service 113

Customer Service Call Center Gamification Self service 113

Hodusoft

NOVEMBER 6, 2024

Create a Positive Work Environment A positive work environment boosts employee morale, which directly correlates with service quality. Incorporate a Robust Gamification Strategy Gamification means adding game elements and game-like environments to your contact center. Provide opportunities for professional growth.

Best practices 52

Best practices Contact Center Contact center software Abandon rate 52

Vonage

JULY 22, 2016

Does gamification prevent burnout? Despite a hypothesis that gamification might cause burnout by distracting employees from their job, Toister’s results proved the opposite. Agents who had gamification systems were less of a burnout risk. Advocates will argue it is a morale builder. On the board.

Contact Center 0

Contact Center Gamification Morale Technology 0

Fonolo

NOVEMBER 29, 2018

In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center. Storyline: Gamification. Going forward, what will these trends be? Look no further … we have you covered! Investing in Agents. Voice-Powered Technology (VPT). Artificial Intelligence (AI): Hero or Villain?

Contact Center 73

Contact Center Gamification contact center workforce Education 73

TechSee

MARCH 7, 2019

With this high turnover presenting a significant challenge to contact centers in terms of cost, productivity and morale, it is not surprising that there’s an ongoing global trend towards fostering agent development and enhancing their day-to-day activities. Gamification.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

Outsource Consultants

FEBRUARY 22, 2021

For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. Luckily, solutions have emerged, like gamification, to give supervisors fun and motivating incentives that target key performance metrics, such as: Best CSAT agent score. Lowest AHT. Highest FCR.

Call Center 76

Call Center Gamification Coaching Morale 76

Playvox

FEBRUARY 20, 2024

“The Playvox WFM solution has made a significant impact on our ability to scale our customer operations team and gives our agents a morale boost as they now know their schedules will be accurate. Items such as gift cards, paid time off, dinner vouchers, and gadgets all do wonders to improve morale and help job satisfaction.

Management 88

Management Gamification Calibration Quality management 88

Fonolo

APRIL 27, 2020

Here are our top tips for engaging remote employees and keeping agent morale high, so that you and your team can go (virtually) unimpeded for as long as you need to. Many teams thrive off healthy competition, there are plenty of ways to bring some gamification back into the virtual workplace.

Call Center 112

Call Center Morale Contact Center Gamification 112

Aspect

JANUARY 21, 2019

The morale and productivity of supervisors, quality analysts, workforce planners and administrators of all sorts have a direct impact on the morale of agents and their ability to serve customers well. A fun environment where employees can interact with their peers : Add individual and team gamification with awards and badges.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

Calltools

MARCH 22, 2023

To combat this, keep your agents engaged in their work through gamification software, monthly work incentives, and creative offerings. Taking measures to build bonds between team members helps improve morale and employee satisfaction.

Contact Center 98

Contact Center Gamification Morale Feedback 98

Serenova

AUGUST 30, 2019

However, 82% of American employees feel like they are not recognized enough by their leaders for the contributions they make, which takes a toll on productivity, morale and profitability in a workplace ( HBR ). Recognition doesn’t have to be extravagant; it just needs to happen regularly to be a consistent morale boost.

Morale 60

Morale Gamification Coaching Employee engagement 60

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers. Request a demo today to learn more!

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Playvox

APRIL 11, 2023

Use Gamification Gamification can be a powerful tool for keeping contact center agents engaged. In addition to motivating agents, gamification also adds a sense of friendly competition and accomplishment to everyday tasks. Related Article: How Gamification Can Help Call Centers Operate More Efficiently 5.

Employee engagement 63

Employee engagement Contact Center Gamification Coaching 63

Tethr

MAY 11, 2020

Although platforms like Tethr can evaluate the effectiveness and quality of customer interactions and provide guideposts for managers to better coach their reps, the right leadership pursuits can foster team morale. Gamification works. Offering public praise is good for morale. Everyone loves a good challenge. Not so much.

Call Center 67

Call Center Morale Gamification First call resolution 67

BlueOcean

DECEMBER 16, 2019

A reminder that the struggle to sustain morale when it’s holiday season in the contact center is real. Giving your teams a creative mission to embrace may help combat a low morale. And, of course, keeping your team fed with treats, holiday-themed meals, and pizza will always help keep morale high.

Contact Center 62

Contact Center Morale Gamification Transportation 62

Fonolo

APRIL 5, 2022

The Manager’s Guide to Call Center Gamification. But transitional periods involving employee turnover, new management, and the adoption of new tools and technology can also have a significant impact on agent morale and performance. Change management. Workplace transitions can turn into utter chaos without proper management.

Call Center 99

Call Center Contact Center Gamification Construction 99

Playvox

MARCH 12, 2024

In contrast, low agent motivation is linked to high attrition rates in contact centers, resulting in increased recruitment and training costs, along with a negative impact on overall team morale. Many of Playvox’s customers leverage tools like gamification to motivate their teams.

Morale 78

Morale Gamification Contact Center Quality management 78