delighted

APRIL 27, 2021

This is why carefully structuring and selecting the product survey questions you ask your customers is so important. Here are the top 10 product survey and interview questions to gather customer feedback and measure customer sentiment towards your product. Product survey best practices. The best product survey questions.

Feedback 98

Feedback Surveys Management Advertising 98

Noble Systems

OCTOBER 18, 2018

Whether you capture this data via post-call surveys or other means, CSAT and Net Promoter scores directly measure how satisfied customers are with the support and service you provide. Agent turnover negatively impacts productivity and costs, as well as team morale and customer satisfaction. Why gamification works.

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Gamification Contact Center Schedule adherence Average Handle Time 60

TechSee

SEPTEMBER 2, 2020

Creating a culture of collaboration drives teamwork and a higher sense of morale for agents who see themselves as part of a bigger picture, working together toward a greater goal. Companies can conduct periodic surveys on what employees think about the current way of working, enabling management to make changes that increase motivation.

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Employee engagement Contact Center Gamification Call Center 109

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

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Outsource Consultants

SEPTEMBER 14, 2021

That’s because nearly 40% of current incoming call volume can be handled entirely with automated, self-service channels , according to a business leader survey from Gartner. Higher customer satisfaction and higher agent morale. Decreased call abandonment rates and total call time (by eliminating call holds).

Contact Center 125

Contact Center Interactive Voice Response Morale Abandon rate 125

ProProfs Blog

AUGUST 6, 2021

You can leverage automation techniques to create employee engagement surveys , forms , questionnaires , and take a deep dive into what makes your employees happy or unhappy at the workplace. Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Customizable Survey Templates.

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Employee engagement Surveys Feedback Analytics 147

Calabrio

MARCH 7, 2025

Identify Key Sources of Agent Stress A Salesforce survey found that 71% of service agents in contact centers had considered quitting in the past six months and 69% considered leaving customer service entirely. Make it fun with gamification: Inject some excitement into the workday with call center gamification tools.

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Call Center Benchmark Gamification Contact Center 52

Interaction Metrics

FEBRUARY 20, 2025

But heres the problem: too many companies chase a better NPS the wrong waybombarding customers with ineffective surveys and gathering unreliable data. We use scientific rigor, real listening, and reciprocity to design surveys that truly measure and enhance customer satisfaction. At Interaction Metrics, we take a smarter approach.

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Surveys Benchmark Feedback Metrics 62

Calabrio

APRIL 11, 2025

Use surveys, interviews, and focus groups. Shadowing live calls helps trainees understand nuances, hear best practices in action, and ask questions in context, while also fostering social learning, a more collaborative culture, and better team morale. Ask: What types of customer interactions do you struggle most to resolve efficiently?

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

Playvox

FEBRUARY 20, 2024

Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. Items such as gift cards, paid time off, dinner vouchers, and gadgets all do wonders to improve morale and help job satisfaction.

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Management Gamification Calibration Quality management 88

Aspect

JANUARY 21, 2019

A recent Aspect survey of 500 consumers showed that 72 percent of consumers would rather interact with a happy agent and have their experience take longer than deal with an uninterested agent. A fun environment where employees can interact with their peers : Add individual and team gamification with awards and badges.

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contact center workforce Morale Contact center software Contact Center 75

Serenova

JULY 23, 2019

A great way to shift agents’ work from tedious and frustrating to engaging and exciting is to offer gamification. CxEngage Scoreboard gamification offers challenges for agents to compete against each other or by themselves. Feedback can come in the form of one-on-one or team meetings, suggestion boxes or surveys.

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Contact Center Gamification Morale Employee engagement 56

Outsource Consultants

JANUARY 9, 2025

Several key strategies can significantly enhance agent effectiveness and morale. A TalentLMS survey found that 76% of employees are more likely to stay with a company that offers continuous training. Implement post-interaction surveys, but keep them short and focused.

Contact Center 67

Contact Center Gamification outsourcing Self service 67

Playvox

MARCH 12, 2024

In contrast, low agent motivation is linked to high attrition rates in contact centers, resulting in increased recruitment and training costs, along with a negative impact on overall team morale. Many of Playvox’s customers leverage tools like gamification to motivate their teams.

Morale 78

Morale Gamification Contact Center Quality management 78

Noble Systems

SEPTEMBER 3, 2019

Incorporating Gamification into your new hire and perpetual training programs allows agents to develop and strengthen competencies at their own pace. Gamification. Gamification uses game mechanics to make training more fun. This enhances motivation, builds morale and a sense of community. Leaderboards also help.

Agent burnout 53

Agent burnout Contact Center Gamification Interactive Voice Response 53

CSM Magazine

APRIL 15, 2021

When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. and “What are our core values?”

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Brand ambassadors Gamification Morale Best practices 52

ClearAction

NOVEMBER 21, 2015

Because being out of touch with reality means wasted opportunities, time, confidence, morale, and costs. Survey-based or behavior-based performance evaluation? Silos are exhausting for customers and employees alike, causing distrust, low morale, and churn. Rewarding resolution vs. prevention? That's just a start.

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Customer Experience Morale Journey mapping Gamification 67

ProProfs Blog

SEPTEMBER 17, 2021

Read more: Your Ultimate Guide to Employee Engagement Surveys. Career Builder Survey shows that 3 out of 5 workers are burnt out in their current job while 31% of workers face a large amount of stress. Make Use of Employee Benefit Surveys. Benefit surveys are a great way to collect feedback from your employees.

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Best practices Surveys Journey mapping Gamification 78

Playvox

OCTOBER 12, 2022

Stay aware of the warning signs of underperformance or low team morale and communicate to get to solutions. Creative team building and sharing are also important, according to the customer service agents surveyed. Managers in the Playvox survey cited this as an important benefit of remote work. Train Well.

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Best practices Contact Center Management contact center solutions 76

Liveops

SEPTEMBER 2, 2020

This laissez-faire approach to education has detrimental effects on worker morale, particularly in the early days of a position. Approximately 76% of employees surveyed cited a lack of proper onboarding as their reason for leaving, saying they felt overwhelmed, under-qualified, and under-appreciated. Their top complaint?

Education 62

Education Gamification Morale Call Center 62

Liveops

MARCH 12, 2020

This laissez-faire approach to education has detrimental effects on employee morale, particularly in the early days of a job. Approximately 76% of employees surveyed cited a lack of proper onboarding as their reason for leaving , saying they felt overwhelmed, under-qualified, and under-appreciated. Their top complaint?

Education 62

Education Gamification Construction Morale 62

Playvox

MARCH 12, 2023

But more than half (54%) of consumers in a Zendesk survey said it feels like customer service is an afterthought for most businesses they interact with — that’s not the feeling you want customers to walk away with. Showing that you care goes a long way in helping boost team morale and, as a result, performance.

Contact Center 52

Contact Center Gamification Metrics Quality management 52

aircall

APRIL 16, 2021

Team building and improving morale. Surveys – Send automated surveys to assess customer satisfaction after sales calls. Surveys – Send automated surveys to evaluate customer interactions. Automated surveys will give you insight into where your support agents are faltering and where they shine.

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SaaS Sales Coaching APIs 62

NobelBiz

APRIL 18, 2022

Because it is now so simple to deliver satisfaction surveys following an engagement, it is tempting to systematize them to the point where consumers do not reply. Use Gamification to assess individual performances One of the most prominent applications of gamification in contact centers is to assess the quality of agents work.

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

Balto

JANUARY 18, 2025

Use gamification, leaderboards, and rewards to keep agents motivated and invested. Typically measured through post-call surveys, CSAT reflects the immediate outcome of your call center strategy. Strong leadership ensures both team morale and customer satisfaction remain high. Regularly celebrate winsbig or small.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Use gamification, leaderboards, and rewards to keep agents motivated and invested. Typically measured through post-call surveys, CSAT reflects the immediate outcome of your call center strategy. Strong leadership ensures both team morale and customer satisfaction remain high. Regularly celebrate winsbig or small.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 14, 2025

Survey Results : Quantify customer satisfaction, often linked to net promoter scores (NPS). Gamification : Tools turn performance goals into rewards, boosting morale. Chat Transcripts : Reveal trends in digital customer interactions, like repeated inquiries about pricing. Managing this data effectively is often overwhelming.

Call Center 52

Call Center Analytics Average Handle Time Big data 52

Vistio

FEBRUARY 1, 2022

What are some of the things that you have seen throughout your time as managing agents most effective for boosting the morale of the customer service agents? I know there’s a lot out there, like gamification or free pizza or whatever it is. Survey them, ask them what’s up. We’re human. ” Yeah.

Contact Center 52

Contact Center Customer Service Morale Engineering 52

Callminer

APRIL 21, 2020

Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Matt Skoglund. LawnStarter.

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Call Center Management Scripts Coaching 182

JustCall

MARCH 14, 2023

Personal problems take up a lot of a person’s energy and morale. Incorporate Gamification Who said promoting employee productivity has always got to be a serious business? Gamification is one fun and engaging way to improve employee productivity by making work more enjoyable. Learn to listen to your employees.

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Gamification Morale Call Center Contact Center 52

NobelBiz

AUGUST 28, 2023

Integration with Customer Feedback Channels like surveys and reviews into your contact center operations can enable agents to gather valuable insights and adapt their approach accordingly. High turnover not only affects the contact center performance but also dampens team morale. The struggle to retain skilled agents is real.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

Playvox

JANUARY 13, 2022

This leads to improved employee morale and greater productivity – two benchmarks I bet most companies want to achieve in 2022 and every year! Plus, of the workers surveyed, 70% said they’re somewhat likely to leave their current job for a chance to work at a place known for investing in employee training and development. Gamification.

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Cloud contact Best practices Contact Center Gamification 52