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Support Inboxes Accessible by the Entire Team. Freshdesk has also followed the unique gamification trend to rewards agents with points for each ticket that was solved successfully and in time. Through this, businesses turn customer support into an enjoyable experience, both for them and for the end customers. Ticket Queueing.
Here’s where multi-tenant contact center software can come in handy. For instance, IVR will provide callers with a wide range of options ranging from the language they speak to the department they want to speak to, and the problems they have with the product or service.
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