NobelBiz

MAY 9, 2023

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call.

Best practices 98

Best practices Call Center Gamification Contact center software 98

NobelBiz

JUNE 5, 2023

Additionally, introducing gamification elements, setting achievable goals, and celebrating successes can create a sense of achievement and camaraderie among the team, helping to overcome call reluctance and fostering a proactive and enthusiastic approach to outbound calls.

Call Center 52

Call Center Scripts CRM Contact Center 52

NobelBiz

AUGUST 28, 2023

Multichannel Maze According to CustomerThink , a noteworthy 40% of organizations are cranking up the dial on self-service IVR software, making it crystal clear that omnichannel self-service is taking pole position in the call center’s roadmap to the future. Navigating the multichannel maze is a classic contact center challenge.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98