Outsource Consultants

DECEMBER 13, 2021

There’s nothing outsource call center vendors want more than a seamless working relationship. Well, in outsourcing they say, your BPO leaders’ small hearts will grow three sizes that day ! In fact, we have the perfect holiday gift that we know you’ll love: an expert outsource call center partner.

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outsourcing Gamification Morale Call Center 128

Blueship Call Center

OCTOBER 9, 2023

Top call center outsourcing companies provide exceptional customer service, it’s reasonable to anticipate sales growth of 20% or more of overall business revenue. Enhance customer service in top call center outsourcing companies Your company’s front line is made up of your customer service staff. The secret?

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outsourcing Call Center Customer Care Coaching 81

Noble Systems

JULY 30, 2019

That’s why one BPO turned to Noble Gamification — to bring a new sense of motivation to debt collectors and improve business results. 3 Benefits of Debt Collection Gamification. Gamification creates friendly competition within the BPO organization to motivate collectors without pushing them to turn toward unjust practices.

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Gamification Automotive Coaching Morale 53

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

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Gamification Call Center Contact Center Coaching 52

Outsource Consultants

APRIL 12, 2021

If you’re looking to refine your already exceptional BPO training or trying to “catch” your competitors, here are the top three priorities for managing your training with your outsource call center vendor: BPO Vendor Priority #1 — Train with the Right Tools. The importance of monitoring success doesn’t end when the training sessions do.

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Management outsourcing Gamification Average Handle Time 125

Call Center Weekly

MARCH 9, 2018

She has both outsourced (domestically and internationally) contact center services and worked in companies doing the outsourced work. She is a Certified Professional in Learning and Performance (CPLP) and holds a Master (Level 3) Gamification Certification from Sententia. Connect: LinkedIn | Twitter.

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Contact Center Gamification Transportation outsourcing 143

Outsource Consultants

NOVEMBER 29, 2021

Consider LMS or gamification platforms to help raise morale around ongoing remote training and work. Outsource Consultants delivers unique perspectives and countless real-world use cases of helping organizations leverage talented, end-to-end outsource call center providers. Here’s a few: Team Culture. Brand Connectivity.

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Call Center At home agents Brand ambassadors outsourcing 128

Outsource Consultants

AUGUST 3, 2020

Through gamification and competition, your call center can help agents achieve clarity and accountability in their work, which helps bolster customer satisfaction. . Leverage Outsourcing to Maximize Your Travel Industry ROI. Contact Outsource Consultants for a free, no-risk consultation to find out.

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Interactive Voice Response Average Handle Time outsourcing Call Center 127

Fonolo

JUNE 22, 2021

Gamification and performance-based incentives. Show your agents love by offering them tools that take the edge off of stressful peak call center periods, including outsourcing overflow handling services. And you don’t have to bankrupt yourself to offer better benefits. Free or subsidized professional development. Call-backs.

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Call Center call center software Employee engagement Gamification 151

Outsource Consultants

MARCH 4, 2025

At Outsource Consultants, we’ve seen firsthand how Manila call center efficiency can help drive remarkable efficiency gains through strategic improvements. Many Manila centers have adopted gamification techniques to reinforce customer-centric behaviors. How can businesses benefit from outsourcing to Manila?

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Call Center Gamification outsourcing Chatbots 67

Outsource Consultants

FEBRUARY 12, 2025

At Outsource Consultants, weve helped companies go from firefighting daily issues to running efficient, high-performing teams that boost ROI and elevate CX. How Tech Boosts Call Center Efficiency At Outsource Consultants, we observe how technological innovations enhance workforce efficiency in Philippines call centers.

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Call Center Management Gamification outsourcing 67

Outsource Consultants

SEPTEMBER 14, 2021

Make It Fun: Whether through big changes (like gamification software) or smaller initiatives (like reward contests), look for opportunities to increase agent morale. Outsource Consultants boasts more than 25 years of expertise, helping contact center staffs thrive amidst the biggest industry challenges.

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Contact Center Interactive Voice Response Morale Abandon rate 125

Outsource Consultants

FEBRUARY 22, 2021

Luckily, solutions have emerged, like gamification, to give supervisors fun and motivating incentives that target key performance metrics, such as: Best CSAT agent score. Call center gamification helps supervisors understand performance insights — and fast — to help coach, encourage, and promote agents. Lowest AHT.

Call Center 76

Call Center Gamification Coaching Morale 76

OctopusTech

APRIL 29, 2022

While the sales and marketing team plays a major role in engaging with your customers, you can also hire a customer service outsourcing team to create a delightful customer experience and retain your customers. This is where your customer service outsourcing team can estimate the customer’s lifetime value. .

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Gamification outsourcing Customer retention Customer advocacy 62

Outsource Consultants

NOVEMBER 7, 2018

We mean hiring an outsourced team as a complement to your existing staff. They treat their outsourced contact center partner like an extension of their business and include their agents in their company contests and gamification events. We’re not talking about replacing your current team. We can help!

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Contact Center outsourcing Gamification call center solutions 64

NICE inContact

APRIL 11, 2018

Global business process outsourcing (BPO) presents some formidable challenges for Webhelp Nordic. And Webhelp’s 1,000 agents, who have all moved to the CXone platform, are empowered and motivated with tools like gamification through inView™ Performance Management for CXone.

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Business Process Outsourcing Gamification outsourcing Metrics 64

Fonolo

JANUARY 29, 2019

Gamification is the future of employee engagement and attrition for the call center. The call center outsourcing industry is expected to grow, regardless of geopolitics. With more than 15 years of customer service experience, Jeremy is Director of Customer Experience at FCR, a respected and disruptive outsourcer. Jeremy Watkin.

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Call Center Airlines Contact Center Self service 85

Outsource Consultants

JANUARY 9, 2025

At Outsource Consultants, we’ve seen firsthand how the right strategies can transform contact centers into efficient, customer-centric powerhouses. Gamification and Incentive Programs Gamification introduces elements of competition and reward into the workplace, boosting motivation and performance.

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Contact Center Gamification outsourcing Self service 67

Outsource Consultants

JANUARY 13, 2025

At Outsource Consultants, we’ve seen firsthand how companies can thrive with distributed customer service teams. Gamification Boosts Engagement and Motivation Gamification transforms routine tasks into engaging challenges. Design your gamification strategy carefully.

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Call Center Management Gamification call center software 67

Outsource Consultants

JANUARY 27, 2025

At Outsource Consultants, we understand the pivotal role these metrics play in driving success and enhancing customer experiences. Read more about how outsourcing can help optimize AHT Achieve Optimal Service Levels Service Level measures the percentage of calls answered within a predefined timeframe.

Contact Center 67

Contact Center Abandon rate Average Handle Time outsourcing 67

Liveops

FEBRUARY 28, 2019

Our certification programs set Liveops apart from other providers with a variety of self-paced learning approaches including social tools and gamification programs to optimize agent performance. Liveops won SILVER for Contact Center or Customer Service Outsourcing Provider of the Year.

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Gamification Contact Center Call Center Virtual Agent 18

Livepro

JUNE 19, 2019

Todd Gorsuch is an industry innovator with over two decades of experience leading, managing and growing large customer service and technology outsourcers. Topic: ‘Leveling up your organisation with gamification’. Luke has over 13 years of expertise across the Superannuation retail, outsourcing and profit-to-member sectors.

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Government Gamification outsourcing Consulting 75

Noble Systems

APRIL 14, 2021

One of the biggest benefits to a virtual call center platform is the cost savings – even compared to outsourcing. Gamification tools help agents easily see their goals and their progress towards achieving them, while transforming daily routines into rewarding competitions that get your employees engaged and motivated.

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virtual call center Call Center call center solutions call center software 98

Outsource Consultants

AUGUST 28, 2018

If part of your goal for outsourcing your contact center services is to reduce costs, you’ll want to make sure your customer inquiries are resolved on the first call as often as possible. Gamification and incentive programs can help build a fun work environment for call center agents that makes them want to show up for work every day.

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Contact Center outsourcing Gamification Call Center 52

Outsource Consultants

JULY 10, 2018

If you’re outsourcing your contact center services because you need scalability and the ability to serve more customers, you’re looking for more than a cheap price. They included the outsourced agents in their gamification and celebrations and held them to the same standards as their in-house agents. We can help!

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Contact Center outsourcing Gamification Call Center 52

Outsource Consultants

FEBRUARY 27, 2025

At Outsource Consultants, we’ve observed how Indian call centers are setting new benchmarks for service excellence. Some centers have adopted gamification techniques to make product training more engaging. India’s call centers have long been a cornerstone of global customer service.

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Call Center First call resolution Average Handle Time outsourcing 67

Transparent BPO

AUGUST 13, 2019

Subscribe to our bi-weekly newsletter, Outsourcing Insider Subscribe 3. Training new agents also requires some “toggling” through the use of multimedia, role-playing, and gamification. New Generation of Agents Gen Y and Z agents are used to multi-tasking and toggling between browser windows and applications.

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Contact Center Customer Experience Gamification Interactive Voice Response 85

BlueOcean

DECEMBER 17, 2018

The best outsourcing partners go to the ends of the earth to prepare for these massive peak season holiday spikes and will not only need to address a sustained customer experience but also team morale, agent stress, and absenteeism. The 3 Hottest Trends Impacting Outsourced Customer Care. Ready for your peak season holiday spikes?

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Contact Center Morale outsourcing Gamification 54

Outsource Consultants

MARCH 14, 2018

Outsource Consultants provides call center consulting services and we have some insights into how we approach helping our clients. Design of gamification rewards to incentive operations team. The post 3 Consulting Strategies to Improve Call Center Performance appeared first on Outsource Consultants. Social Media Strategy.

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Consulting Consulting Call Center Calibration 52

Tethr

APRIL 7, 2020

Procuring tech, outsourcing work and tapping into your team’s most creative insights might be necessary to make your event worthwhile. Research ways to reward attentive participants, find ways to incorporate gamification and hold raffles. Your new agenda needs strategies to help attendees stay engaged.

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Gamification outsourcing Marketing Technology 65

Noble Systems

MARCH 18, 2021

reduction in internal IT resources by outsourcing implementation, hosting, operations and maintenance. Noble Gamification has brought positive improvements to agent retention and customer experience for BC Services. access to a better talent pool that can work from anywhere. Case Study: BC Services.

Healthcare 53

Healthcare Call Center Gamification Best practices 53

DMG Consulting

JUNE 13, 2017

Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching.

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contact center workforce Business Process Outsourcing Gamification Contact Center 48

NobelBiz

APRIL 18, 2023

It is much more critical in determining the economic model of a partnership when outsourcing call center activities. – Bob Furniss, Senior Director, Global Salesforce at Slalom Gamification : Incorporate gamification techniques, such as point systems, badges, and leaderboards, to motivate agents and make learning fun.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Hodusoft

AUGUST 9, 2023

Outsource the rest.” It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations).

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

LiveChat

JANUARY 23, 2020

Outsourced or in-house? One way to do this is by introducing gamification into your community, with the most active members gaining upgrades on their current plans of your product, for example. Alternatively, you could put your community into a subdomain. For instance, community.yourwebsite.com. That’s the question.

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Gamification Feedback Education Entertainment 69

Balto

JUNE 12, 2023

The top tools used were agent training (46.65%), Customer Relationship Management (CRM) tools (42.68%), and knowledge bases (36.48%), and bringing up the rear were none of the above (5.71%), and gamification tools (9.43%). You can also outsource some of your 1-on-1 training by pairing new and tenured agents in a buddy system.

Contact Center 52

Contact Center Coaching Gamification Upselling 52

Hodusoft

MAY 17, 2021

Improving productivity · Adopt workforce analytics to schedule agents according to availability and skillset, and leverage dynamic scheduling to reallocate outbound specialized sales calls. · Introduce concepts such as gamification to motivate agents and increase retention. Five core elements to upgrade your contact center.

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call center software Call Center Interactive Voice Response Banking 52