Beyond Philosophy

APRIL 6, 2016

For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches. They are looking for better experiences across channels, as well as reasons to spend.

Gamification 236

Gamification Benchmark Automotive Wireless 236

Call Center Weekly

FEBRUARY 21, 2018

What are some gamification best practices you recommend, to ensure success? Although the term “gamification” is relatively new the practices is as old as contact centers themselves. Gamification Technology There are a handful of tech companies that offer gamification solutions but they’re not all created equal.

Gamification 180

Gamification Best practices Contact Center Metrics 180

CCNG

JUNE 8, 2022

Due to cost and the fact that many contact center agents worked in the center (with in-person training), most video training systems often were reserved for contact center leadership rather than front-line agents. ? ?That’s Gamification solutions that engage agents and align/reinforce performance targets ? ? ?Gamification

Contact Center 195

Contact Center CCNG Gamification Coaching 195

Fonolo

JULY 25, 2018

Think ‘gamification’. Gamification is the introduction of interactive, game-like principles and elements into different contexts. Think about how to effectively change the behaviour of the people upon whom your business depends. You have new employees who need to meet the team and train up on your company and their roles, and fast!

Gamification 83

Gamification Call Center Management Education 83

Call Design

OCTOBER 29, 2021

As many brands no longer have physical stores and in-person sales representatives, building strong customer service through their contact centres has become essential. It is for this very reason that gamification has become so popular all over the world. Gamification impacts the quality-of-service delivery in two direct ways: 1.

Gamification 78

Gamification Customer Service Consulting Consulting 78

Callminer

JULY 16, 2018

Personalize their training. It’s important that you not only create remote agent training programs, but that you also personalize training for each specific agent. Use gamification. Gamification is the use of games and technology to offer incentives to employees based on their performance metrics. Hire the right agents.

At home agents 196

At home agents Call Center Gamification Average Handle Time 196

Playvox

JANUARY 30, 2024

One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.

Gamification 79

Gamification Contact Center Coaching Quality management 79

Playvox

DECEMBER 16, 2021

Is gamification the right choice for your contact center? Gamification is no longer a buzzword. The Psychology Behind Gamification. Gamification drives employee behavior to achieve organizational objectives and reach the level of self-actualization. Are your employees excited to come to work each and every morning?

Gamification 79

Gamification Contact Center Employee engagement Average Handle Time 79

Noble Systems

MARCH 20, 2019

They want to feel good about their interactions with technology, and this requires some element of the personal touch.”. To this end, the use of call center gamification represents a bona-fide breakthrough. How Gamification Works. So how does gamification work?

Gamification 75

Gamification Call Center Customer Experience Banking 75

Call Design

SEPTEMBER 21, 2021

Ensuring agents are trained to the highest standard and represent the company’s personality, values, and characteristics in all communication remains paramount to a successful customer service model and company success but also by investing in upskilling your staff, they feel motivated and engaged. Data Analytics. Average speed to answer.

Gamification 78

Gamification Schedule adherence Average Handle Time First call resolution 78

ShepHyken

MAY 26, 2023

These programs go beyond transactional rewards and focus on creating meaningful, personalized interactions that foster lasting loyalty. These programs revolutionize how businesses engage and retain customers by incorporating elements such as gamification, personalization, experiential rewards, and social loyalty.

Gamification 156

Gamification Customer Experience Customer centricity Personalization 156

Noble Systems

JUNE 25, 2019

Gamification is the process of applying game mechanics to non-gamified environments, such as contact center operations. Although launching a gamification program can be easy, keeping the program fresh so that users continue achieving sustainable results requires more attention. A gamification program is not a one-and-done endeavor.

Gamification 75

Gamification Best practices Contact Center Consulting 75

Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification. Rewarding agents for personal bests is a great example of an extrinsic motivator.

Gamification 73

Gamification Contact Center Employee engagement Morale 73

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. You wouldn’t talk with your mouth full in person, so there’s no excuse to do so over the phone. The single worst thing a contact center agent can do during a call is eat…”. Donna Dutton.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

Noble Systems

JULY 1, 2019

In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. Rewards play a major role in the success of your gamification program. There are several approaches that have been successful with companies using gamification. Achieving Long-Term Success.

Gamification 71

Gamification Best practices Contact Center Employee engagement 71

Noble Systems

AUGUST 8, 2019

According to a recent study by GlobalWorkplaceAnalytics.com, at-home workers typically save businesses $11,000/per person per year. Gamification , which uses game mechanics such as points, badges, leaderboards, rewards and recognition, is an enabling technology that has gained popularity in recent years in contact centers.

Gamification 65

Gamification At home agents Contact Center contact center workforce 65

CCNG

NOVEMBER 9, 2022

Integrate holistic coaching, intelligent workflows, gamification, performance-based compensation and other capabilities to engender teamwork, accountability and collaboration. Gather in person.

Gamification 195

Gamification Customer Experience CCNG Employee engagement 195

ShepHyken

NOVEMBER 29, 2019

This adds gamification to the customer experience mix and it could very well make your app viral. It allows brands to understand their customers’ needs, motivations, and personalities and then use this data to serve them content specifically for them. It also enables personalized content delivery through email and landing pages.

Technology 272

Technology Customer Experience Complaint resolution Gamification 272

CSM Magazine

APRIL 18, 2025

Set to launch in New Jersey in 2025, their upcoming platform is designed from the ground up with a mobile-first mindset, hyper-personalization, and sleek, modern UI at its core. With gamification driving deeper engagement , theyve cracked the code on making customers feel truly seen.

Customer centricity 52

Customer centricity Gamification Engineering Finance 52

ShepHyken

SEPTEMBER 13, 2023

Gamification (I love that word) allows for interactions that get customers to engage in some of the most fascinating ways. The lucky recipient’s Coke machine has a video camera which allows the gift-giver to watch the expression of the person when they find out their drink is free. How much fun is that!

Customer Experience 190

Customer Experience Customer Service Gamification Technology 190

CCNG

MAY 27, 2021

Employee retention and engagement Onboarding and Training Performance Management Workforce Management workforce Optimization Quality Assurance Knowledge Management Agent Motivation, recognition, and gamification Idea Generator – Sounding Board You have a problem and do not know where to start? A consultant can be a sounding board for ideas.

Consulting 195

Consulting Consulting Contact Center Gamification 195

Nicereply

NOVEMBER 21, 2019

They were about various examples of gamification that can be used to motivate and compensate your team. To sum it all up – in terms of customer satisfaction applying gamification to our work has brought us: 5x more ratings. It could work – I told myself. 7% increase in score. new records in average score per month (9.79).

Gamification 75

Gamification Surveys Feedback Customer Support 75

Beyond Philosophy

APRIL 6, 2016

For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches. They are looking for better experiences across channels, as well as reasons to spend.

Gamification 150

Gamification Benchmark Automotive Wireless 150

Call Design

JULY 22, 2020

There is a large variety of workforce management, gamification and automation tools that not only make the jobs of your agents easier but also give them a way to track their growth and performance each day. Implement the Right Tools. With the right tools in place , your agents will be more engaged, productive, and effective at their work.

Gamification 173

Gamification Consulting Consulting Personalization 173

Outsource Consultants

JUNE 6, 2022

Most chat software allows for not only one-on-one communication between employees but also collaborative groups based on department or topic, or team-building ones surrounding personal interests. When used effectively, it can provide an experience that rivals – or even surpasses – that of an in-person meeting.

Gamification 128

Gamification At home agents Morale Employee engagement 128

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

Gamification 52

Gamification Sales Morale CRM 52

ShepHyken

DECEMBER 5, 2022

From Thanksgiving celebrations to Christmas festivities, end-of-year reflections, and year-ahead preparations, our personal and professional calendars are likely brimming with activity and commitments. Personalization is more important than ever. An updated loyalty program can help keep you connected to customers.

Customer Service 190

Customer Service Gamification Customer Support Customer centricity 190

CCNG

APRIL 20, 2022

This King of Rock' n Roll quote may be the purest basis for considering any personal or business challenge. More complex processes like performance reviews, quality and compliance audits, and even gamification provide similar opportunities to gather, analyze, and act on named or anonymous employee feedback in a structured, systematic way.?

Customer Experience 195

Customer Experience CCNG Gamification Analytics 195

TeleDirect

MARCH 13, 2025

Creates a more personalized customer experience. A: Use interactive role-playing, gamification, and real-life case studies to keep agents engaged and motivated. Improves Customer Satisfaction Well-trained agents handle calls more effectively, leading to higher satisfaction rates. Q3: How can we make training sessions more engaging?

Best practices 62

Best practices Call Center Customer Service Average Handle Time 62

CSM Magazine

APRIL 3, 2025

User Empowerment : Customers remain in control of their personal data by leveraging blockchain-enabled tools. Custom Experiences : Some Web3 platforms enable customers to curate their own rewards and perks through decentralized governance, offering a personalized experience that traditional systems lack.

Customer Experience 52

Customer Experience Government Gamification Education 52

Serenova

APRIL 13, 2020

Gamification, when done correctly, has been proven to motivate employees because it taps into our competitive nature. CxEngage Scoreboard gamification includes the features that make online games addictive—customized avatars, goal achievement, connection with others—while tying those motivations to the ultimate goals of the organization.

Gamification 145

Gamification Contact Center Metrics contact center solutions 145

Calabrio

FEBRUARY 26, 2025

Calabrios Conversation Intelligence and Auto QM (Automated Quality Management) provide real-time insights into agent performance, allowing businesses to offer personalized coaching and recognition programs.

Coaching 64

Coaching Gamification Employee engagement Morale 64

CSM Magazine

MARCH 27, 2025

Gamification to Keep Users Hooked Progress bars, badges, leaderboards – they turn every interaction into a mini-game. Personalization at Scale Casinos know your playing habits and adjust offers accordingly. Personalization at Scale Casinos know your playing habits and adjust offers accordingly. Your favorite games?

Gamification 52

Gamification Entertainment Personalization Technology 52

Noble Systems

DECEMBER 4, 2019

In addition to a VoC platform, other enabling customer feedback technologies are speech analytics and gamification. Gamification uses game mechanics to motivate and reward employees for exhibiting desired behaviors, including gathering customer feedback. Gamification Also Rewards Customers for Their Feedback.

Feedback 80

Feedback Gamification Analytics Customer centricity 80

Lumoa

FEBRUARY 9, 2023

We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience. Still, make sure it’s a personalized and consistent, yet very simple experience. Learn from the best.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Vonage

OCTOBER 22, 2015

ContactWorld Quickstart for small businesses can help you to provide a personalized service to every enquiry and connect customers straight to their rep or account manager. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition. Speech and text analytics.

Technology 113

Technology Customer Service Gamification Wireless 113

TechSee

JUNE 25, 2019

Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. Using biometrics, agents can recognize customers, and greet them in a personal manner. Predictive personalization. Customer Identification. Biometrics.

Technology 122

Technology Customer Service Gamification Contact Center 122