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Where Is Gamification Going? Some ‘New Rules’; Or, Stated Another Way….

Beyond Philosophy

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends.

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Contact Center Gamification: What You Need to Know to Use Games for Improved Engagement and Performance

Calabrio

Workforce Management Contact Center Gamification: What You Need to Know to Use Games for Improved Engagement and Performance Share Did you know that low employee engagement costs the global economy about $8.9 Luckily, there is: its called contact center gamification. Table of Contents: What is Contact Center Gamification?

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Motivate and Engage Agents with Gamification

Aspect

Whether it’s in my personal life or professional life, I can’t help myself. According to recent data from Talent LMS, 88% of those surveyed say gamification in the software they use at work makes them happier employees. In fact, a study by CITO Research found that implementing gamification can result in significant improvements.

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Customer Service Versus Customer Experience … What’s the Difference?

ShepHyken

The example I used was how Home Shopping Network (HSN) incorporated gamification into the customer experience. Some smart person was trying to give a facelift to the term customer service. While I’ve written about this before, my original article about customer experience was more about how to create a more interactive experience.

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5 Contact Center Technical Trends

CCNG

In this article, we’ll explore five pivotal technical trends poised to revolutionize contact centers in 2024: the GenAI self-service revolution, the emergence of the contact center agent as a talent, the game-changing Agent Copilot, the empowering Supervisor Copilot, and the engaging power of gamification.

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Why Using Gamification for Financial Services Makes Sense

Noble Systems

Three main factors are driving digital transformation in the financial services sector – smart devices that are enabling an interconnected world, millennials and other tech-savvy employees and consumers, and ever-changing demands for consistent and personalized experiences with brands. One of these technologies is Gamification.

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5 Powerful Capabilities of Gamification

Call Design

Gamification is one of the most effective methods for contact centres to develop an engaging learning experience for employees to learn new skills and connect their actions to business outcomes. Gamification learning connects employees to business goals with progress bars, leader boards, and quick and easy learning that rewards achievements.