Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Customer service is about finding a balance between efficiency and personalization…”. Your team has to know you as a person, not just a supervisor.

Call Center 182

Call Center Management Scripts Coaching 182

Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. TIP: Using interactive online training techniques with video conferencing can give agents opportunities to engage with their team mates on a more personal level.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Tethr

APRIL 7, 2020

Companies who were planning on holding seminars, conferences, trade shows, summits and customer gathering are all making some pretty tough calls right now. Although digital alternatives aren’t quite able to achieve the vibe or excitement of an in-person event, innovative, technological approaches can be worth exploring.

Gamification 65

Gamification outsourcing Marketing Technology 65

Fonolo

JUNE 17, 2015

Use incentives and gamification. Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. It takes a lot more than watching a video on empathy to actually be an empathetic person. Use incentives and gamification.

Call Center 96

Call Center Gamification Coaching Contact Center 96

CSM Magazine

JUNE 27, 2023

Identifying your company’s personality traits, such as inventiveness, reliability, and community participation, may be necessary for this. These may include photo booths with branded props and filters as well as gamification components that motivate visitors to interact with your venues actively.

Management 52

Management Gamification Marketing Personalization 52

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Personalize Your Content In today’s customer-centric landscape, personalizing content emerges as one of the most effective methods of engaging with customers.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

ProProfs Blog

SEPTEMBER 17, 2021

This keeps them on track to achieve both – personal and organizational goals. Implement Gamified and Personalized L&D. Gamification is the method of turning work into a game wherein employees have to compete to get the job done. Also, review it regularly to introspect on their journey, challenges, successes, and so on.

Best practices 78

Best practices Surveys Journey mapping Gamification 78