Remove Gamification Remove Quality management Remove Sales
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Gamification in the Workplace: More Than Just a Contest

Playvox

In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?

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The Link Between Customer Satisfaction and Employee Retention

Calabrio

According to a Gallup study , highly engaged teams experience: A 10% increase in customer ratings A 20% increase in sales Additionally, r esearch from Harvard Business Review confirms that companies with higher employee retention see improved customer satisfaction , as experienced agents provide more consistent, efficient service.

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Quality Management in the Contact Center: How to Keep Your Customers

City Communications

The contact center is the primary point of contact with customers in the after-sales field, and in some cases, it serves as a point of contact in making before-sales decisions and even making some sales outright. No One Wants to Work a Call Center Job. Which is best will vary by office. The Customers Aren't Happy Either.

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2025 Call Center Productivity Guide: Must-Have Metrics and Key Success Strategies

Calabrio

In theory, contact center productivity reflects the input (time, money, number of employees) required to drive desired output (resolved cases, completed sales, etc.). Lowering this cost while maintaining service quality is a key objective. It’s particularly relevant for sales-focused contact centers.

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How Gamification Can Help Call Centers Operate More Efficiently

Playvox

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

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DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report

DMG Consulting

DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report. What: Releases 2017 Contact Center Gamification Product and Market Report. Gamification solutions apply the concepts of games and challenges to motivate, engage and reward employees and customers. When: Today, 10 May 2017.

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How to Combat Call Center Agent Attrition

Calabrio

Make it fun with gamification: Inject some excitement into the workday with call center gamification tools. Implement a streamlined process that provides: Consistent evaluations: Use automated quality management software to evaluate 100% of interactions against consistent criteria and without bias.