Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Gamification 52

Gamification Call Center Contact Center Coaching 52

Fonolo

NOVEMBER 22, 2022

This is a 2-day virtual bootcamp course led by a live ICMI certified instructor, and covers key management practices for the contact center, important terms and definitions, how to meet service levels consistently, best practices in contact center forecasting, and much more! More on ICMI’s Contact Center Management Boot Camp ?.

Call Center 147

Call Center Management Benchmark Contact Center 147

Calabrio

APRIL 11, 2025

Put in the work of developing a comprehensive training strategy to ensure your efforts are targeted, effective, and aligned with broader business objectives. This assessment forms the blueprint for your entire training strategy, ensuring you address the most critical areas impacting both agent success and customer experience.

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

Noble Systems

SEPTEMBER 29, 2020

Workforce Optimization is a business strategy that joins business performance and workforce management. The strategy is supported by integrated technologies, cross-functional processes and shared objectives, with an emphasis on automated processes, data visibility, and staffing. Workforce Management. Quality Management.

Management 86

Management Gamification Quality management Schedule adherence 86

Call Design

FEBRUARY 10, 2022

While older, legacy systems are common, many contact centres are adopting new digital strategies to elevate productivity and manage unpredicted surges in call volume. The market for providing a high-quality customer experience has become increasingly difficult in recent years.

Interactive Voice Response 78

Interactive Voice Response Gamification Technology Quality management 78

Playvox

MARCH 27, 2023

Whether you’re looking to implement new technologies, fine-tune your staffing strategy, or empower your agents to provide exceptional customer service, you’re in the right spot. Revolutionize Your Customer Support Center Productivity: 10 Proven Strategies 1. And it doesn’t always have to cost money.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Calabrio

MARCH 7, 2025

The cost and time to hire is too highand the potential loss in service quality too damaging. So, it is imperative that organizations take steps to combat contact center agent attrition and implement strategies to retain talent. Here are nine actionable strategies to address the root causes of turnover and improve agent retention: 1.

Call Center 52

Call Center Benchmark Gamification Contact Center 52

Playvox

FEBRUARY 20, 2024

Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive. With this in mind, it makes it crucial to communicate things such as changes in processes, shifts in strategy, and other important information in several different ways.

Management 88

Management Gamification Calibration Quality management 88

COPC

MARCH 11, 2024

and Centrical have teamed up to present the Improving Contact Center Retention Series, offering strategies to increase call center retention and lower attrition-related expenses. If we are not, what strategies and timelines are we considering for implementing this best practice? To address this issue, COPC Inc.

Call Center 97

Call Center Gamification Coaching Employee engagement 97

NobelBiz

FEBRUARY 27, 2024

Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. Quality of Service: Call Center Quality Management (QM) Quality management (QM) in call centers focuses on ensuring that every customer interaction meets a set standard of service.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Playvox

MARCH 12, 2023

Here are five proven strategies for increasing contact center efficiency: 1. Get in the habit of using quality management software with coaching to provide meaningful feedback and guidance to your agents. Improve Response Times Time is of the essence in the world of customer service.

Contact Center 52

Contact Center Gamification Metrics Quality management 52

Aspect

SEPTEMBER 21, 2018

Over the past few months Aspect customers have been reaching out to discuss their plans to implement a work from home strategy for their engagement centers (contact centers), and it has inspired me to share more globally what we have seen in the industry, and what’s driving this interest. Implement effective online training.

At home agents 78

At home agents Coaching Gamification Metrics 78

Serenova

JUNE 5, 2020

Fortunately, the same strategies HR Technologist recommended to combat workplace stress pre-COVID-19 still work today. You can help combat this by dialing up feedback with quality management tools. With quality management solutions like CxEngage QM , call center agents can be recorded and scored against benchmarks.

Call Center 75

Call Center Schedule adherence Contact Center Gamification 75

Playvox

FEBRUARY 2, 2022

We’ll guide you on the journey to becoming a workplace of choice by helping you understand: the root causes of call center agent burnout the benefits of overcoming burnout the right steps and strategies to improve agent performance. You do this by implementing a full quality management program that ties together QA, coaching, and motivation.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

Serenova

JUNE 11, 2019

In a May 29 article, HR Technologist outlines strategies and technologies employers can use to combat workplace stress, especially for your most sensitive (and often more challenging) employees. Connect Performance Management to Purpose. Industry-wide attrition rates support that. Fortunately, there are ways to help.

Customer Experience 63

Customer Experience Gamification Contact Center Coaching 63

CSM Magazine

FEBRUARY 1, 2022

Calabrio Performance Coaching is designed to provide contact centre managers the insight to deliver on both of these to their agents, leveraging information they already have in Calabrio Quality Management. “As Provide Agents with Success Strategies: Performance Coaching facilitates better strategies for agent success.

Coaching 52

Coaching Gamification Customer Service Quality management 52

Call Design

AUGUST 20, 2019

“The magnitude of this change will allow for Call Design to continue its aggressive growth in the region and continually support Aspect Software in selling its best-of-breed solutions to contact centres across omnichannel interaction management and world-class workforce optimisation solutions.”. “As

Gamification 60

Gamification Employee engagement Consulting Consulting 60

Call Design

AUGUST 20, 2019

“The magnitude of this change will allow for Call Design to continue its aggressive growth in the region and continually support Aspect Software in selling its best-of-breed solutions to contact centres across omnichannel interaction management and world-class workforce optimisation solutions.”. “As

Gamification 60

Gamification Employee engagement Consulting Consulting 60

CSM Magazine

MARCH 13, 2022

While companies often develop the right strategies, the best customer outcomes occur where tools and strategy intersect and focus on this interconnection to deliver a superior Total Experience. Most companies employ the standard customer support tools and platforms, such as email, phone, and social media. About the Author.

Gamification 52

Gamification Customer centricity Self service Surveys 52

Playvox

OCTOBER 12, 2022

Ensure remote contact center teams understand organizational goals and strategies, and invite them to offer input. Gamification in remote workforce training is proven to be effective. But video conferencing is only the start of the technology available to support remote customer service agents and manage remote customer support teams.

Best practices 76

Best practices Contact Center Management contact center solutions 76

Outsource Consultants

FEBRUARY 27, 2025

Some centers have adopted gamification techniques to make product training more engaging. Data-Driven Quality Management Many Indian call centers have adopted Six Sigma principles to minimize defects in their service delivery. Many centers use microlearning platforms that deliver bite-sized lessons to agents between calls.

Call Center 67

Call Center First call resolution Average Handle Time outsourcing 67

Playvox

AUGUST 15, 2022

Gamification in remote workforce training is one approach. If you’re struggling to manage your remote workforce, also consider implementing workforce management and/or quality management solutions. Both managers and agents agree communication is key to helping agents feel like part of a team and improve engagement.

Contact Center 77

Contact Center Gamification Surveys Management 77

CSM Magazine

FEBRUARY 7, 2023

So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? So, in these tough economic times, what are the best strategies to provide fantastic experiences? Top 5 Money-Saving CX Strategies Whichever direction you take, focus on making your customers feel valued.

Customer Experience 52

Customer Experience Gamification Analytics Self service 52

CSM Magazine

FEBRUARY 17, 2021

Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM).

Gamification 52

Gamification Analytics Employee engagement Quality management 52

Playvox

DECEMBER 21, 2022

Performance And Quality Management. Almost half the contact center managers in our study said they would be bringing agents back to an office in 2022. Playvox Motivation helps you do that through gamification and healthy competition. Related Article: 5 Proven Strategies To Help Remote Contact Center Agents Feel Valued.

Contact center software 52

Contact center software Contact Center Coaching Quality management 52

Playvox

MAY 2, 2023

Cloud contact center solutions, like workforce engagement management, take your move to the cloud to the next level. They let you further optimize your operations for improvements in forecasting, scheduling, quality management, and agent engagement.

Cloud contact 52

Cloud contact Contact Center contact center solutions Quality management 52

CSM Magazine

JUNE 3, 2021

Ross Daniels at Calabrio outlines the obstacles and how to tackle them using 3 winning strategies for connecting staff and customers. Define strategies and tactics in bite-size chunks and with realistic timelines. We then discovered how everyone gains, from employees to customers.

Enterprise 52

Enterprise Gamification Multichannel Analytics 52

DMG Consulting

APRIL 16, 2019

Another emerging strategy for managing a personalized customer experience is the use of predictive analytics. CJA solutions paint a holistic picture of each customer’s interaction with an organization, from the first touch through the last, allowing enterprises to evaluate a substantial portion of the customer journey.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Balto

JANUARY 17, 2025

But the good news is that with a robust call center management strategy, including the right strategies, tools, and leadership approach, you can transform chaos into consistency and set your team up to thrive. Thats a loyalty engine driven by effective call center management practices and a well-executed call center strategy.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 18, 2025

But the good news is that with a robust call center management strategy, including the right strategies, tools, and leadership approach, you can transform chaos into consistency and set your team up to thrive. Thats a loyalty engine driven by effective call center management practices and a well-executed call center strategy.

Best practices 52

Best practices Call Center Metrics Management 52

JustCall

NOVEMBER 25, 2022

In addition to offering strategies for improving the business’s growth potential, it provides an integrated lead nurturing and sales communication platform that allows companies to close more deals. With RingDNA, you can conveniently approach more leads and opportunities.

Sales 52

Sales voip Real estate CRM 52

Verint

DECEMBER 8, 2016

Considerations for a well thought out customer engagement strategy include determining how you can enrich customer interactions , improve business processes , and optimizing the workforce in order to enhance loyalty, increase revenue, and reduce operational costs.

Quality management 44

Quality management Gamification Self service Feedback 44

NobelBiz

MARCH 23, 2022

And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Many contact center personnel have heard of the omnichannel strategy and have a basic idea of what it entails in practice. They are mostly determined by the hosting strategy you select.

contact center solutions 52

contact center solutions Contact Center voip call center software 52