Gamification Quality management Study 
Playvox
JANUARY 30, 2024
Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. Yet managers continue to fall short. One strategy is incorporating gamification in the workplace. What is Gamification? Why Gamification?
Callminer
NOVEMBER 18, 2020
Hiring the right contact center agents is important, but ongoing agent training and performance management are crucial for customer satisfaction and the success of your business as a whole. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance.
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Calabrio
FEBRUARY 26, 2025
According to a Gallup study , highly engaged teams experience: A 10% increase in customer ratings A 20% increase in sales Additionally, r esearch from Harvard Business Review confirms that companies with higher employee retention see improved customer satisfaction , as experienced agents provide more consistent, efficient service.
Playvox
SEPTEMBER 30, 2021
At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.
Calabrio
FEBRUARY 27, 2025
Provide regular opportunities for skill development, clearly communicate career paths and requirements, and utilize contact center quality management tools to track progress and identify areas for improvement. In fact, according to one study, employees experience a 48% engagement increase , on average, with a gamified work experience.
Calabrio
MARCH 7, 2025
However, one study found that, in 2022, the average turnover rate reached as high as 38%. Make it fun with gamification: Inject some excitement into the workday with call center gamification tools. Call Center Industry Turnover Rate Benchmarks Call center turnover rates are notoriously high compared to other industries.
Playvox
MARCH 27, 2023
One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers.
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