ChurnZero

APRIL 8, 2020

Given these evident benefits, it’s easy to see why customer advocacy is a hot topic in the SaaS industry at the moment. . This places even more pressure on SaaS companies to retain their current customers and provide a product that delights users, and dramatically increases the need to build an army of customer advocates!

Customer advocacy 81

Customer advocacy Journey mapping SaaS Gamification 81

CSM Magazine

MAY 2, 2024

Zenarate, a leading SaaS provider of AI-powered skill-based learning and development for customer-facing agents, today announced the next generation of their personalized AI Coach platform. Gamification : Agent activity and performance are recognized through gamification, rewarding agents for their training activity and skill development.

Gamification 52

Gamification Coaching Scripts SaaS 52

inSided

OCTOBER 2, 2019

That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!) Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events. at the forefront of your overall business goals.

Self service 67

Self service B2B SaaS Gamification 67

ChurnZero

JULY 22, 2022

The webinar’s Q&A session covered popular onboarding questions in SaaS like how long it should take a customer to reach first value, what should you do when a customer disengages, and how to hold customers accountable at scale. Q: Have you found B2B companies that effectively use gamification in onboarding? For that audience, no.

Gamification 98

Gamification Accountability B2B Enterprise 98

CSM Magazine

MAY 22, 2024

Zenarate, a leading SaaS provider of AI-powered skill-based simulation training and development for customer-facing agents, has announced its showcase in Frost & Sullivan’s report, “Advancements in Contact Center Workforce Optimization-Global.”

Coaching 52

Coaching Contact Center contact center workforce Gamification 52

CustomerSuccessBox

MAY 11, 2021

A SaaS customer only pays 5-15% of total potential Lifetime Value upfront, the rest will only come in as future revenue IF you’re able to retain that customer. SalesScreen combines gamification with data visualization to keep modern sales teams motivated and engaged. And as per the Harvard Business School report. Book a demo today.

SaaS 52

SaaS Gamification CRM Accountability 52

OctopusTech

MARCH 1, 2023

We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors. Some companies even use call center gamification as an incentive system for performance. This may help them with benchmarking and goal setting.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

CSM Magazine

APRIL 16, 2020

4- Use Gamification to Increase Learning Motivation. Gamification is quite a new concept of learning that increases motivation, satisfaction, engagement, competition, and participation of students.

Call Center 52

Call Center Gamification Banking Healthcare 52

SmartKarrot

DECEMBER 10, 2020

SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. Gamification has turned out to be quite effective towards that end. The gamification market has grown so big that it was predicted to reach $2.8bn by 2016. What is SaaS gamification? People love games.

Gamification 11

Gamification SaaS Education Upselling 11

Comm100

SEPTEMBER 22, 2016

How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. focuses on how to use big data and gamification to engage your customers more than ever before. This is an especially useful resource for B2B, SaaS, and subscription-based companies. Loyalty 3.0:

Customer Service 78

Customer Service Gamification Consulting Consulting 78

ChurnZero

AUGUST 13, 2021

There’s churn rate, retention rate, net revenue retention, and all the metrics now that SaaS organizations look at. We use gamification in community a lot. And once we could start showing the impact, it made a big difference in terms of getting money. The Customer Success team needs to define the metric they care about.

Gamification 98

Gamification Marketing Metrics Sales 98

NobelBiz

FEBRUARY 22, 2023

Rather than traditional software that must be installed, go for cloud-based software that is available in SaaS mode. Contact Centers may give specialized online training and coaching to agents based on performance statistics by utilizing data from automated quality management, speech analytics, and gamification.

Gamification 52

Gamification Contact Center Coaching contact center solutions 52

NobelBiz

FEBRUARY 22, 2023

Rather than traditional software that must be installed, go for cloud-based software that is available in SaaS mode. Contact Centers may give specialized online training and coaching to agents based on performance statistics by utilizing data from automated quality management, speech analytics, and gamification.

Gamification 52

Gamification Contact Center Coaching contact center solutions 52

JivoChat

JULY 20, 2021

More importantly, we’ll teach you how to retain customers with 16 powerful customer retention strategies, which are effective whether you own a SaaS company, e-commerce store, or freelance business. Use Gamification. Gamification is perfect for online customer retention. Provide Omnichannel Support.

Customer retention 52

Customer retention Gamification Education Self service 52

ProProfs Blog

JUNE 30, 2020

How to Revolutionize Customer Employee Engagement with Big Data and Gamification. The SaaS Sales Method for Customer Success and Account Managers. With the Ask Formula, your business, too, can make $100 million dollars like those multi-million dollar companies across 23 different industries. Loyalty 3.0: Author: Rajat Paharia.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Coaching 128

DMG Consulting

SEPTEMBER 30, 2021

Cloud/hosted/software-as-a-service (SaaS) revenue increased by an impressive 64.6, Many of the same solutions contributed to this goal, as did gamification and internal chat tools. million in 2019 to $810.0 million in 2020. This increase of $317.8 million occurred while license/software revenue decreased by $221.7 million, 29.6

Contact Center 48

Contact Center Marketing contact center workforce Gamification 48

ProProfs Blog

AUGUST 6, 2021

Integrate with top SaaS tools like Trello, Dropbox, Google Drive, and more. Boost employee engagement with gamification, rewards, points, badges, social praise, and so on. Key features of Range are: Employees can make use of the check-in feature to enhance productivity and showcase their work. Pricing: Basic free plan for 3 teams.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Education Services Group

JANUARY 22, 2020

However, much like their Software as a Service (SaaS) subscription counterparts, renewal is critical to the long-term success of Learning Subscriptions. And since we know that tracking and reporting consumption or usage is critical to renewal in SaaS, the same key concepts must apply here as well.

Education 40

Education Gamification SaaS Sales 40

Cincom

JANUARY 31, 2025

Seek cost-effective alternatives, such as SaaS solutions or cloud-based systems, which reduce upfront costs. From augmented reality (AR) and virtual reality (VR) tools to live-streamed events and gamification, businesses are leveraging these innovations to stand out in crowded markets.

CRM 40

CRM Analytics Automotive Technology 40

aircall

FEBRUARY 1, 2021

Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. Overall, a modern phone system that works with SaaS call center software is the best compliment to your sales training program. One of the great benefits of building sales teams is that it creates synergy.

Best practices 62

Best practices Sales Call Center Coaching 62

ChurnZero

AUGUST 13, 2021

There’s churn rate, retention rate, net revenue retention, and all the metrics now that SaaS organizations look at. We use gamification in community a lot. And once we could start showing the impact, it made a big difference in terms of getting money. The Customer Success team needs to define the metric they care about.

Gamification 52

Gamification Marketing Metrics Sales 52

SmartKarrot

JANUARY 27, 2022

As a SaaS (Software as a Service) B2B business owner, your ultimate objective is to retain your existing customers, make your existing customers adopt your product, reduce the churn rate, and make your customers successful through customer success. Gamification. This helps drive engagement and improves overall learning adoption.

Education 19

Education Journey mapping SaaS B2B 19

Vistio

MAY 28, 2022

It was a B2B SaaS company serving the healthcare space. And this was another start B2B SaaS company in healthcare, that seems to be my wheelhouse these days, and I led implementation, support and customer success for that organization. Close to 20 years ago, I joined a startup. I was employee number 10.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

SmartKarrot

JUNE 17, 2022

By ensuring that you have efficient customer onboarding, especially for a SaaS company. For a SaaS company, customer onboarding involves familiarizing your client with how to use the product and its features so the client can derive its true value. Want to make your SaaS customer onboarding smooth? How do you do it?

SaaS 10

SaaS B2B Self service Best practices 10

JustCall

APRIL 5, 2023

8×8 Overview 8×8 is a SaaS-based phone, video, chat, and contact center platform for businesses. 8×8 provides solutions for VoIP calls, video conferencing, APIs for SMS and chat, and so on, and also integrates with third-party solutions like Microsoft Teams, Salesforce, Google Workspace, and Freshdesk.

voip 52

voip Interactive Voice Response APIs Contact Center 52

Connecting the Dots

APRIL 3, 2024

Customers Spread Negative Word of Mouth (WOM) Two major SaaS software firms we know of found that many of their clients IT and Operations departments failed to aggressively train the front-line on how to use many of the product features. Gamification also works well.

Education 62

Education B2B Sales Surveys 62

Comm100

NOVEMBER 23, 2020

It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity. Great for: Early-stage SaaS startups and small subscription-based businesses in need of a multi-functional email ticketing software. 4.0 / 5 (Capterra).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

SmartKarrot

SEPTEMBER 15, 2020

Here are the top 5 features to look for in a SaaS customer onboarding software. Considering a SaaS business, your customers could find it tricky to find the right training. Your learners should know the training they need and get it with one-click access to their learning paths, events, courses, and gamification. Find out here.

SaaS 10

SaaS Gamification Analytics Feedback 10

JustCall

APRIL 12, 2023

Gamify Real Goals Many virtual contact center platforms include options for gamification. A majority of vendors provide this software in SaaS mode, meaning they are available on a subscription basis. This is why managers are advised to focus on the work their employees do, rather than the employees themselves.

virtual call center 52

virtual call center call center solutions Call Center call center software 52