Gamification Schedule adherence Study 
Call Design
SEPTEMBER 21, 2021
Gamification changes the game in the agent training space. While gamification is designed primarily to improve the engagement of agents, its effects upon customer service quality have already been illustrated. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.
Tenfold - Contact Center Blog
JULY 9, 2018
In addition, the use of gamification also fosters friendly competition as it inspires agents to work harder in delivering quality customer service during the first contact. A Harvard Business School research study recently revealed that increasing customer retention rates by 5% skyrocketed profits to 25% to 95%. Cost Per Contact.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Noble Systems
AUGUST 1, 2019
Studies have indicated that as much as 74 percent of agents are at risk of burnout and you can lose between 30-45 percent to attrition. If you notice that an agent’s schedule adherence has taken a dive, it is time to have a talk to determine if they are experiencing burnout. Decline in productivity.
Outsource Consultants
FEBRUARY 27, 2025
This has resulted in improvements in schedule adherence and operational costs for many centers. A study by Aberdeen Group found that companies with strong omnichannel engagement retain 89% of customers. A study examined how customer perceptions of a foreign accent in call centers can affect their evaluations.
OctopusTech
MARCH 1, 2023
Our consumer benchmark study revealed that 87% of consumers are willing to buy more products from businesses that provide great experiences, so it’s a sound strategy. According to a Gallup study , high employee engagement leads to higher customer engagement, lower employee turnover, and 21% higher profitability.
Expert insights. Personalized for you.
78 
Let's personalize your content