TeleDirect

APRIL 7, 2025

Develop a Standardized Training Curriculum Create a comprehensive, easy-to-follow training manual that includes scripts, FAQs, escalation protocols, and examples. A: Use gamification, interactive content, quizzes, and real-life scenarios to make training more dynamic and engaging. Here are best practices to implement: 1.

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Fonolo

JANUARY 31, 2023

Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. To demonstrate the practical aspect of your customer profiles, write up role-play scripts for each profile and have staff act them out. Act it out.

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Fonolo

JUNE 17, 2015

Use incentives and gamification. This includes workshops and group activities too — and we’d encourage you to incorporate these as much as possible! cctr #training Click To Tweet As part of your formal training plan, work in time to send them to conventions, classes, and workshops. Use incentives and gamification.

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NobelBiz

MAY 9, 2023

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. Gamification is one of the most effective training methods that fosters both loyalty and efficiency. Use these metrics to assess their performance and identify areas for improvement.

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NobelBiz

JUNE 5, 2023

Crafting a Compelling Script A well-crafted script can be a powerful tool for outbound lead generation. However, creating a script that is persuasive yet not pushy can be a daunting task. In this respect, OMNI+ Awaken Scripting revolutionizes the process of script creation and implementation, offering a simplified approach.

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Call Center Scripts CRM Contact Center 52

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Good scripting can lessen the amount of decision making, but another way to counteract. Attached is the new script and you’ll be trained on Monday.

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NobelBiz

AUGUST 28, 2023

An empowered agent isn’t confined by a script; instead, they can tailor their responses, adapting to the unique needs of each customer. Check out our free, on-demand Contact Center Gamification Workshop. Tired of agent turnover and engagement woes? Not just that, watch your Key Performance Indicators smile back at you!

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