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Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. What I liked the most are the seminars and workshops we did all year round. If you put your mind to it, you can learn a lot about leadership.
I relish interacting with contact center professionals during the half-day and one-hour seminars that I teach. I just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference. And, of course, I like to check out the latest vendor offerings. Read More »
Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Use incentives and gamification Call center training material can get pretty dry. Add a few gamification elements and your call center will be singing.
Companies who were planning on holding seminars, conferences, trade shows, summits and customer gathering are all making some pretty tough calls right now. Registrants who signed up for an eight-hour seminar aren’t going to have the same attention span for that long of a video conference. You can decide to offer the event online.
Use incentives and gamification. Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. Use incentives and gamification. Add a few gamification elements and your call center will be singing. Use video conferencing.
Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar. Telesales/Inside Sales.
These may include photo booths with branded props and filters as well as gamification components that motivate visitors to interact with your venues actively. Uniformed Messaging Speakers in presentations, lectures, and seminars should make their points clear.
Gamification is the method of turning work into a game wherein employees have to compete to get the job done. Research shows that 72% of employees believe in gamification, which helps them work harder and be better at what they do. Implement Gamified and Personalized L&D. Create Healthy Work-Life Balance. Source: Palmer Group.
Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. These events could include seminars, workshops, and local meetups, where attendees have the chance to network with peers and industry experts.
When I give talks or hold seminars, I often ask people to connect a specific need to an application. Two important components in gamification are surprise and delight. And in some cases, the same question might spawn two or three different answers. Nevertheless, the consideration pool for specific solutions is usually quite limited.
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