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Trip Report: ICMI CC Demo Features Cloud, Gamification, and More!

Strategic Contact

I relish interacting with contact center professionals during the half-day and one-hour seminars that I teach. I just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference. And, of course, I like to check out the latest vendor offerings. Read More »

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The Ultimate Guide to Call Center Training

Fonolo

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Use incentives and gamification Call center training material can get pretty dry. Add a few gamification elements and your call center will be singing.

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Is a virtual event the way to go?

Tethr

Companies who were planning on holding seminars, conferences, trade shows, summits and customer gathering are all making some pretty tough calls right now. Registrants who signed up for an eight-hour seminar aren’t going to have the same attention span for that long of a video conference. You can decide to offer the event online.

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15 Powerful Call Center Training Methods

Fonolo

Use incentives and gamification. Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. Use incentives and gamification. Add a few gamification elements and your call center will be singing. Use video conferencing.

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Essentials for Telemarketing Call Centers

Noble Systems

Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar. Telesales/Inside Sales.

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Event Branding and Identity: Creating a Cohesive Experience With Event Management Services

CSM Magazine

These may include photo booths with branded props and filters as well as gamification components that motivate visitors to interact with your venues actively. Uniformed Messaging Speakers in presentations, lectures, and seminars should make their points clear.

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Improve Employee Experience: 30+ Best Practices

ProProfs Blog

Gamification is the method of turning work into a game wherein employees have to compete to get the job done. Research shows that 72% of employees believe in gamification, which helps them work harder and be better at what they do. Implement Gamified and Personalized L&D. Create Healthy Work-Life Balance. Source: Palmer Group.