Fonolo

DECEMBER 11, 2018

The data, collected over a 12-month period, revealed that customers phoning into call centers most frequently report waiting on hold with companies from the telecommunications, airline, and financial industries. The study also revealed the industries with the most significant hold-time offenders: Telecommunications. Government.

Airlines 100

Airlines Telecommunications Wireless Gamification 100

Noble Systems

APRIL 14, 2021

It does not require a physical location, but only requires an internet connection and telecommunication service. Gamification tools help agents easily see their goals and their progress towards achieving them, while transforming daily routines into rewarding competitions that get your employees engaged and motivated.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

NobelBiz

FEBRUARY 27, 2024

These solutions provide the ability to handle inbound and outbound calls through Internet-based telecommunication systems. Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

VHT

OCTOBER 18, 2018

A major European telecommunications provider wanted to maintain their high-touch, premium brand while encouraging people to use self-service. And training that includes gamification and microlearning motivates agents to improve their skills and advance their careers. Remote work platforms open up more flexible schedules.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

NobelBiz

APRIL 18, 2022

Use Gamification to assess individual performances One of the most prominent applications of gamification in contact centers is to assess the quality of agents work. The explanation is simple: a dissatisfied agent with his tools, working circumstances, or hours will never produce a satisfied customer!

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

Livepro

JULY 17, 2018

Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. His involvement in both inbound and outbound processes includes centres serving the energy, IT, banking, airlines, telecommunications, government, collections, credit card and insurance industries. Luke Jamieson | Head of Service Centre at First State Super.

Transportation 40

Transportation Government Multichannel Consulting 40

COPC

MARCH 23, 2020

Brad Shaw also feels that gamification can help keep Work-At-Home agents involved in using the knowledge management tools correctly, making sure they give the right answers to customer questions. . Will the internet cope with surges in traffic if more people work from home? What about Latin America?

At home agents 52

At home agents Consulting Consulting Government 52