Gamification Telecommunications Time management 
NobelBiz
APRIL 18, 2022
Use Gamification to assess individual performances One of the most prominent applications of gamification in contact centers is to assess the quality of agents work. Data such as average call handling time and initial call resolution rates can be used by call center managers to track individual development.
NobelBiz
MARCH 23, 2022
A predictive dialer is system speeds up the dialing process in an outbound call centers, allowing for improved time management and more connections in less time. Several VoIP services can fulfill your business telecommunications needs; you simply need to choose one. What are the types of Contact Center VOIP providers?
Expert insights. Personalized for you.
52 
Let's personalize your content