Noble Systems

AUGUST 8, 2019

Gamification , which uses game mechanics such as points, badges, leaderboards, rewards and recognition, is an enabling technology that has gained popularity in recent years in contact centers. Gamification can help right from the start. Leverage gamification for at-home agent onboarding. Not the case with gamification.

Gamification 65

Gamification At home agents Contact Center contact center workforce 65

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. We discuss the topic and provide helpful tips on how to increase the FCR rates in our article, 7 tips for boosting your call center’s FCR. JourneyPure. Ask the caller to calm down.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

DMG Consulting

MAY 15, 2017

Tips and Techniques from the Gamification PlayBook . Having just wrapped up our research for the 2017 Gamification Product and Market Report, DMG Consulting is happy to report that gamification is alive (and thriving) in contact centers. The staying power of gamification, however, is not happenstance.

Gamification 48

Gamification Contact Center Consulting Consulting 48

NICE inContact

JUNE 29, 2021

Check out the “Contact Center Leader’s Guide to Gamification” eBook for more tips and tricks.

Gamification 62

Gamification Contact Center Management 62

Noble Systems

JANUARY 15, 2019

To make the process less stressful on collectors and ultimately a more pleasant experience for consumers, many institutions are using gamification in their contact centers. Defining the key performance indicators (KPIs) in each of these areas will help you determine what to reward through gamification. Payment Disclosure.

Gamification 60

Gamification Customer centricity Contact Center Average Handle Time 60

ShepHyken

FEBRUARY 18, 2024

I also like the tips and tactics the author shares to master both. Seriously, there are good tips. There’s an interesting tip about the impact of games. I haven’t seen an article about “gamification” in quite some time. Those interactions can include human-to-human and everything else (website, opening a package, etc.).

Customer Service 164

Customer Service Gamification Customer retention Customer Experience 164

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

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Gamification Sales Morale CRM 52

Call Design

FEBRUARY 19, 2025

The global housing crisis has reached a tipping point, with affordability becoming a significant challenge for millions. However, gamification-driven platforms like #Aspects League foster engagement through friendly competition, recognition, and incentives, reinforcing a strong company culture even in a remote-first environment.

Real estate 78

Real estate Gamification Transportation Employee engagement 78

Outsource Consultants

JUNE 6, 2022

Implement Gamification Systems. Anyone who’s ever taken a quick evening walk to “hit their steps” or took a few moments to practice French after their Duolingo app reminded them they were in danger of losing their streak knows that gamification can be highly effective. A recent study showed that 80 percent of U.S.

Gamification 128

Gamification At home agents Morale Employee engagement 128

ChurnZero

MAY 4, 2023

Tips for building an online customer community At ChurnZero, we take pride in following our own CS advice. Vanilla offered new elements that we were looking for such as: gamification to drive adoption and engagement; customization; and comprehensive analytics. After a careful evaluation, we selected Higher Logic Vanilla.

SaaS 98

SaaS Gamification Best practices Feedback 98

Serenova

APRIL 13, 2020

Here are six tips to help. Gamification, when done correctly, has been proven to motivate employees because it taps into our competitive nature. Motivating agents and helping them stay productive is possible—and critical—during this crisis and for long-term success once it’s behind us. Embrace the Positive.

Gamification 145

Gamification Contact Center Metrics contact center solutions 145

Noble Systems

JANUARY 15, 2019

To make the process less stressful on collectors and ultimately a more pleasant experience for consumers, many institutions are using gamification in their contact centers. Defining the key performance indicators (KPIs) in each of these areas will help you determine what to reward through gamification. Payment Disclosure.

Gamification 52

Gamification Customer centricity Contact Center Average Handle Time 52

Noble Systems

MARCH 30, 2020

Gamification applies game elements and principles in non-game settings such as work environments. Gamification provides continual feedback, helps make learning new content more fun, and motivates agents to continually boost performance, stay engaged, and enhance the way they interact with customers to improve outcomes.

Management 90

Management Gamification Contact Center Coaching 90

Fonolo

NOVEMBER 23, 2021

That means making training more interactive and potentially using gamification tactics in your program. 4 tips to improve agent engagement during training. TIP: Why stop the fun? You need to invoke human aspects into your training to get your agents engaged. 5 Best Practices for Training Remote Call Center Agents.

Call Center 148

Call Center Abandon rate Gamification Education 148

TechSee

SEPTEMBER 2, 2020

Paulaner Brewery Group has used a special employee app during the pandemic to disseminate information to staff, such as travel guidelines and videos with tips for maintaining COVID-related hygiene. Introduce fun through rewards and gamification. Keep WFH employees motivated by making tasks more engaging through gamification.

Employee engagement 109

Employee engagement Contact Center Gamification Call Center 109

Noble Systems

DECEMBER 4, 2019

In addition to a VoC platform, other enabling customer feedback technologies are speech analytics and gamification. Gamification uses game mechanics to motivate and reward employees for exhibiting desired behaviors, including gathering customer feedback. Gamification Also Rewards Customers for Their Feedback.

Feedback 80

Feedback Gamification Analytics Customer centricity 80

Serenova

JULY 7, 2020

Six Call Center Training Tips & Best Practices for Better Customer Experience. You can pair this with gamification that encourages learning. The post Call Center Training: The Complete Guide for 2020 (with Practical Tips) appeared first on Serenova. To see the power of Serenova for yourself, contact us for a demo.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

Playvox

APRIL 11, 2023

Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 3. Related Article: Five Coaching Tips For Contact Center Agents that Work 4. Use Gamification Gamification can be a powerful tool for keeping contact center agents engaged.

Employee engagement 63

Employee engagement Contact Center Gamification Coaching 63

NICE inContact

DECEMBER 5, 2017

Tip 1: Streamline the number of technology providers as much as possible and only purchase technology with a simple and intuitive interface. Tip 2: Place the frontline agents at the center of the performance chain and ensure they’re regularly updated on all levels of performance and objectives. Compensation / benefits.

Contact Center 64

Contact Center Gamification Metrics Technology 64

ChurnZero

MARCH 7, 2025

3: Catalog your content needs: Focus on self-service content, product information, FAQs, roadmaps, best practices, tips and tricks, and industry news. Finally, consider gamification to identify and encourage the right behaviors through badges and recognition. Related: How to encourage your CS team to contribute to your community.

SaaS 52

SaaS Gamification B2B Metrics 52

ProProfs Blog

SEPTEMBER 9, 2020

That’s why we’ve listed a few tips to help you build your own customer loyalty program from scratch. Leverage Gamification. 5. Leverage Gamification. One solution is to leverage gamification in your loyalty program by including multiple tasks and achievements to unlock. Connect With Customers at Deeper Level.

Gamification 144

Gamification Customer retention Metrics Sales 144

Outsource Consultants

APRIL 12, 2021

In part one of our series, we detailed five tips for targeting better KPIs with your BPO vendor partner. Training Tip: Have the trainer ask a question, and have the trainees search for answers in the knowledge base. TIP 1: Introduce the dashboards to the team early on in the training.

Management 125

Management outsourcing Gamification Average Handle Time 125

Balto

SEPTEMBER 12, 2024

These tips will help you build a team of top performers and close more deals. To take it further, gamification can add an extra layer of fun and engagement so work doesn’t always feel like work. Balto’s gamification features allow you to set challenges and badges to motivate reps, fostering a competitive yet supportive environment.

Coaching 52

Coaching Sales Gamification Call flow 52

Calltools

OCTOBER 19, 2022

Follow these nine holiday contact center tips! Implement Gamification Dashboards. Gamification is a fun and interactive way to set milestones for agents during the holiday period. Gamification dashboards can motivate employees to reach daily, weekly, or monthly goals. Train Contact Center Agents.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

Lumoa

FEBRUARY 9, 2023

Find more sources on how to deal with customer churn here: “ How to Reduce Customer Churn: 6 Helpful Tips to Try ” by Hubspot, “ 6 ways you can improve churn rate and increase revenue ” by Kissmetrics, “ Tips from 32 CX Pros how to reduce customer churn ” by NGData.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

ConvergeOne

SEPTEMBER 6, 2022

Drive Agent Performance Improvements with Gamification. At its core, gamification is about translating training material and new performance expectation into a game format closely integrated to real-world performance measures – providing a fresh and interesting feedback mechanism within the context of a fun and competitive game.

Gamification 73

Gamification Interactive Voice Response Management Surveys 73

Callminer

APRIL 24, 2020

There are a number of ways to vary training, including: Gamification: Turn the information into a game by tracking progress, having a trivia contest or even creating a game for the team to play. What are some of your call center best practices?

Best practices 182

Best practices Call Center Coaching Schedule adherence 182

Noble Systems

OCTOBER 30, 2019

Bonus tip – the above tactics are also helpful for workplace zombies ! Gamification – the #1 defense against workplace energy vampires. Learning, goals and collaboration are a lot easier with a gamification technology solution. With gamification, you can setup contests in minutes and deliver digital rewards in an instant.

Gamification 69

Gamification Call Center Accountability Best practices 69

Noble Systems

DECEMBER 6, 2018

Beating the odds with Gamification. To achieve a winning onboarding strategy, many companies are leveraging gamification to remove the tedium of traditional programs and accelerate learning. They recently deployed Noble Systems gamification and saw a dramatic improvement in new hires’ understanding their goals.

Gamification 61

Gamification Contact Center Education Call Center 61

LiveChat

SEPTEMBER 21, 2018

Now, when you know what live chat is and how you can benefit from using it, let’s see the promised 5 tips on how to live chat during the holiday season. Tip #1: Check out last year’s trends and prepare your schedule. Tip #2: Set up personalized greetings on your website. Tip #3: Hire a chatbot.

Chatbots 63

Chatbots Gamification Sales Benchmark 63

TechSee

MARCH 7, 2019

Gamification. When gamification is introduced into a contact center environment, agents compete to complete objectives and outpace colleagues in specific metrics such as hours worked and average speed to answer. The endgame – a perfect mix of virtual and human interaction.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

VocalCom

JULY 3, 2017

Here are seven tips for training call center agents effectively. Offer peer training and gamification. Gamification can also be a fun way to encourage healthy competition during training practices. The post 7 Tips for Training Call Center Agents Effectively appeared first on Vocalcom Blog.

Call Center 48

Call Center Gamification Average Handle Time Brand ambassadors 48

Playvox

FEBRUARY 20, 2024

Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive. While you can leverage many of the tips offered here , you can also get creative. Embracing remote work is becoming a norm for many companies to remain competitive.

Management 88

Management Gamification Calibration Quality management 88

Fonolo

JANUARY 31, 2023

Most people think of training as a one-time event or program, but that’s just the tip of the iceberg. TIP: Using interactive online training techniques with video conferencing can give agents opportunities to engage with their team mates on a more personal level. Add a few gamification elements and your call center will be singing.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Playvox

FEBRUARY 13, 2024

Gamification: Sometimes A Contact Center Can Be All Fun And Games Contact center gamification includes a range of tactics to incorporate friendly competition, recognition, and a sense of achievement. Gamification breaks up the daily routine while promoting team collaboration. The gamification software Kahoot!,

Contact Center 88

Contact Center Gamification Coaching Feedback 88

Influitive

JUNE 2, 2015

Our IT customers love the gamification aspects in our hub,” said Angela. As advocates complete challenges, they earn points that can be redeemed for rewards such as gift cards, free Code42 training and Code42 swag. Points also contribute to an advocate’s ranking on the Code42 leaderboard.

B2B 72

B2B Customer advocacy Gamification Marketing 72

CSM Magazine

FEBRUARY 19, 2025

Solution Gamification and Rewards Systems Incorporate points, badges, or progress trackers to mark therapy milestones or consistent app usage. Emphasize app benefits, such as immediate relaxation exercises or journaling tips, to encourage continued use. Celebrating small victories can encourage ongoing engagement.

APIs 52

APIs Healthcare Gamification Consulting 52