Beyond Philosophy

APRIL 6, 2016

What competitors are doing always comes into the dialogue, and companies must be aware of how the value offered and the communication tools used by competitors in the marketplace impacts their own performance. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches.

Gamification 236

Gamification Benchmark Wireless Automotive 236

Influitive

OCTOBER 14, 2020

If a large portion of your customers are sitting on the sidelines, it’s because you don’t yet have the right tools and timing to motivate them on their […]. The post Gamification Alone Can’t Modernize Customer Communities appeared first on Influitive.

Gamification 92

Gamification Management Marketing 92

ProProfs Blog

AUGUST 6, 2021

Employee engagement software are tools that help organizations to increase employee engagement. Such tools help companies to collect employee data and understand overall employee satisfaction in the organization. . Most of these tools come with the option to collect employee feedback via surveys or questionnaires. .

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

DMG Consulting

MARCH 2, 2021

Question: Can gamification be used for work-at-home (WAH) agents? Answer: The forced migration of on-site contact center employees to work-at-home agents has renewed interest in employee empowerment tools. The benefits of gamification solutions go far beyond the crucial need to enhance employee engagement.

Gamification 87

Gamification At home agents Employee engagement Contact Center 87

Call Design

AUGUST 4, 2020

This is where gamification can help. Gamification is typically split into smaller “levels” that agents can complete in their own time. Gamification can also work as a sort of training device for implementing new processes as well as developing the skills of new contact centre agents. Encourage Learning. Improve Motivation.

Gamification 78

Gamification Entertainment Employee engagement Customer Experience 78

Fonolo

MARCH 22, 2022

One strategy employed by many companies is “gamification.” Gamification builds on the desire most people have for feedback, recognition, and achievement in a peer group. What is Call Center Gamification? Gamification is the introduction of interactive, game-like principles and elements into different contexts.

Gamification 75

Gamification Call Center Contact Center Feedback 75

Playvox

JANUARY 30, 2024

One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.

Gamification 79

Gamification Contact Center Coaching Quality management 79

Noble Systems

AUGUST 25, 2020

To address these challenges, many financial services firms are turning to Gamification. From onboarding and product launches to regulatory compliance and ongoing training and coaching, gamification makes learning new information fun and engaging. Gamification can be used by banks, lenders, and other financial institutions to: 1.

Gamification 71

Gamification Employee engagement Banking Contact Center 71

Noble Systems

MARCH 20, 2019

To this end, the use of call center gamification represents a bona-fide breakthrough. How Gamification Works. So how does gamification work? In fact, gamification ranks as one of the most significant trends to bolster employee performance and satisfaction in decades—and if you’re not in tune to it, your competitors are.

Gamification 75

Gamification Call Center Customer Experience Banking 75

Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification. Why Does Gamification Work? Maslow’s Hierarchy of Needs Five Stage Pyramid.

Gamification 73

Gamification Contact Center Employee engagement Morale 73

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

Gamification 52

Gamification Sales Morale CRM 52

ShepHyken

MAY 26, 2023

These programs go beyond transactional rewards and focus on creating meaningful, personalized interactions that foster lasting loyalty. These programs revolutionize how businesses engage and retain customers by incorporating elements such as gamification, personalization, experiential rewards, and social loyalty.

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Gamification Customer Experience Customer centricity Personalization 156

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Win the Customer

JUNE 23, 2015

In the work environment, gamification may be employed as a training tool or employee morale initiative and in turn, improve customer service experiences.

Gamification 122

Gamification Technology Entertainment Customer Experience 122

TeleDirect

MARCH 13, 2025

Develop a Comprehensive Training Program A structured training program should cover: Company policies and procedures Product and service knowledge Customer service skills (active listening, empathy, and problem-solving) Technical training (CRM systems, call routing, and software tools) 2. Q3: How can we make training sessions more engaging?

Best practices 62

Best practices Call Center Customer Service Average Handle Time 62

Beyond Philosophy

APRIL 6, 2016

What competitors are doing always comes into the dialogue, and companies must be aware of how the value offered and the communication tools used by competitors in the marketplace impacts their own performance. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches.

Gamification 150

Gamification Benchmark Wireless Automotive 150

CX Accelerator

MARCH 28, 2018

There is undeniable science behind the "gamification" movement that deserves our attention. Gamification (using game mechanics to drive agents toward high-value behaviors) is one additional technique that can be used to design meaningful play at work. I've included the infographic below as a summary of these tools.

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Gamification Employee engagement Contact Center Self service 140

Call Design

JULY 22, 2020

Implement the Right Tools. With the right tools in place , your agents will be more engaged, productive, and effective at their work. Growth opportunities can be an incredible motivational tool for your agents! Allow Your Agents to Grow. Employee development is a crucial and essential aspect of engaging your workforce.

Gamification 173

Gamification Consulting Consulting Personalization 173

Nicereply

NOVEMBER 21, 2019

…Once upon a time (in truth it was in 2011) we ran across Nicereply – an interesting tool for getting feedback from our customers developed by a very successful Slovak company Websupport. They were about various examples of gamification that can be used to motivate and compensate your team. 7% increase in score.

Gamification 75

Gamification Surveys Feedback Customer Support 75

Amplifai Coaching Category

MARCH 5, 2024

Discover the best call center gamification software for 2024. Boost agent engagement, performance, and customer satisfaction with our expert guide.

Gamification 52

Gamification Call Center 52

TechSee

SEPTEMBER 29, 2020

There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching. When employees have access to these tools, call center costs are reduced as agents can resolve issues as quickly as possible.

Call Center 196

Call Center Self service Gamification Contact Center 196

ShepHyken

NOVEMBER 29, 2019

CRM tools are increasingly incorporating social media into their customer support modules. This adds gamification to the customer experience mix and it could very well make your app viral. By using social accounts for addressing all kinds of customer queries, companies are expanding their customer experience strategy. .

Technology 265

Technology Customer Experience Complaint resolution Gamification 265

Call Design

FEBRUARY 19, 2025

Modern workforce optimisation tools provide real-time visibility, automation, and engagement solutions that eliminate common objections to WFH. How Workforce Planning Solves These Challenges The key to addressing leaderships concerns about remote work lies in effective workforce planning.

Real estate 78

Real estate Gamification Transportation Employee engagement 78

Serenova

APRIL 13, 2020

In the work-from-home (WFH) environment, you’ll have to get more creative, or leverage the right tools. Encouraging the use of communication tools also improves communication between agents and supervisors. With CxEngage Scoreboard, agents and supervisors can use a variety of tools that support two-way messaging.

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Gamification Contact Center Metrics contact center solutions 145

CCNG

APRIL 20, 2022

People want on-demand access to data and analytics tools so that individually, or in teams, they can investigate and solve problems on their own when it matters. Text analytics tools can help identify issues and trends quickly and at scale. Contact centers should gather and mine employee feedback at every logical opportunity.

Customer Experience 195

Customer Experience CCNG Gamification Analytics 195

CSM Magazine

APRIL 3, 2025

User Empowerment : Customers remain in control of their personal data by leveraging blockchain-enabled tools. Reducing Friction : Decentralized finance (DeFi) tools let people send money directly to each other. Instead of giving away sensitive information, they can share only whats necessary while keeping ownership of their data.

Customer Experience 52

Customer Experience Government Gamification Education 52

TechSee

JUNE 4, 2019

Contact center decision-makers understand that better tools are the key to improving agent performance and reducing call center training times. Gamification is an immersive, exciting experience that engages and motivates agents. Get in the game. Make the workplace fun again.

Call Center 117

Call Center Technology Gamification Coaching 117

CSM Magazine

MARCH 14, 2025

Real-time personalization tools can identify their preferences and prompt them with relevant product suggestions instantly. The Evolution of Gamified Loyalty Programs Gamification has become a core strategy in modern loyalty programs, blending elements of playfulness with customer engagement. Storytelling plays a critical role here.

Gamification 52

Gamification Entertainment Brand ambassadors Personalization 52

CSM Magazine

MARCH 27, 2025

Gamification to Keep Users Hooked Progress bars, badges, leaderboards – they turn every interaction into a mini-game. They blend flashy graphics with powerful engagement tools like real-time chat, surprise bonuses, and custom offers based on player behavior. That taps into our natural love of challenges and achievements.

Gamification 52

Gamification Entertainment Personalization Technology 52

Calabrio

MARCH 7, 2025

Go beyond basic training and include introductions to company culture and values, thorough technology and tools training, clear performance expectations and plans for growth and development, as well as mentorship or buddy programs. Make it fun with gamification: Inject some excitement into the workday with call center gamification tools.

Call Center 52

Call Center Benchmark Contact Center Gamification 52

Vistio

OCTOBER 17, 2024

In the Best Supporting Learning Tech category, solutions are evaluated for their ability to enhance and complement core learning platforms, focusing on key functionalities like gamification, AI-driven engagement, microlearning, and more.

Gamification 52

Gamification First call resolution Contact Center Metrics 52

Calabrio

FEBRUARY 26, 2025

With Calabrios self-scheduling tools , agents can adjust their work hours within set parameters, reducing stress and improving work-life balance. Empowering Employees Through Self-Scheduling & Autonomy Employees who feel in control of their schedules are more engaged and satisfied.

Coaching 64

Coaching Gamification Employee engagement Morale 64

Calabrio

FEBRUARY 27, 2025

And well discuss some tried-and-true best practices and cutting-edge tools, cutting through the noise to help you truly transform your call center into a high-performing engine that fuels customer loyalty and growth. By embracing automation and intelligent tools, you can eliminate time-consuming manual processes and streamline workflows.

Call Center 52

Call Center Metrics Gamification Contact Center 52

Fonolo

FEBRUARY 16, 2021

If you’re using standard voice call-backs, but you haven’t turned on the option to schedule conversations, you’re missing out on the most potent tool in your toolbox. You can learn more about the power of Conversation Scheduling here. Voice-to-Text. 8 Simple Ways to Improve Agent Satisfaction in the Call Center.

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Call Center Technology Gamification Contact Center 134

CCNG

SEPTEMBER 27, 2023

GETTING PRACTICAL Amid contact centers scrambling to utilize omnichannel while engaging employees with gamification software and IT departments driving toward AI solutions, helping the agent to find the answers quickly for customers seems to have fallen by the wayside. All this costs more money. It’s a vicious cycle.

Management 195

Management Average Handle Time Self service CCNG 195

Fonolo

JUNE 22, 2021

Gamification and performance-based incentives. In a hybrid call center environment, it is crucial to equip your agents with the tools they need to do their job well, including technology that makes life easier for them on the front lines. Like with any good tool, the time is now to use them, or lose them. Call-backs.

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Call Center call center software Employee engagement Gamification 151

TechSee

JUNE 25, 2019

This type of sentiment analysis has become a key tool for making sense of the multitudes of opinions expressed every day in texts on review sites, forums, blogs, and social media. These tools include call prioritization, customer identification, recommendation engines and smart agent monitoring and training. Gamification.

Technology 122

Technology Customer Service Gamification Contact Center 122