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How Workforce Planning Can Help Solve the Housing Crisis

Call Design

Household Savings Improve Purchasing Power Families with multiple working members save hundreds of dollars monthly by eliminating daily commutes, reducing fuel, public transport, parking, and work-related expenses. These savings can be redirected towards home ownership or better living conditions.

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Building a Training Strategy

Call Center Weekly

The variety of business that she has experienced in the contact center world includes financial services, incentives, transportation, government, healthcare, insurance, retail, and utility services, giving her a wide-ranging view of the industry.

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AI Customer Service: Today’s Most Transformative Technologies

TechSee

AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents.

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Coronavirus and Contact Centers: Is it Time to Rethink Remote Working?

Noble Systems

All traffic should be encrypted in transit using the latest Transport Layer Security (TLS). Access to all applications must require a unique username and password and secure access via your corporate network or VPN. For contact centers taking payments over the phone, securing Payment Card Data is a priority.

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An Introduction to the Virtual Call Center

Noble Systems

It reduces commute time and transportation costs and often offers a better work-life balance with more flexible hours. Gamification tools help agents easily see their goals and their progress towards achieving them, while transforming daily routines into rewarding competitions that get your employees engaged and motivated.

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Customer Connections: Creative Marketing Strategies Using OOH Solutions

CSM Magazine

Examples of interactive ads that use OOH solutions include augmented reality ads, gamification, and experiential marketing. Gamification adds an element of fun to regular billboards, such as turning it into a game to engage the public.

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Hark the Herald Agents Sing: It’s Holiday Season in the Contact Center!

BlueOcean

While so many of us are off celebrating the festive season for days at a time, there are scores of people on the frontlines working to keep everything running smoothly in industries ranging from health care, to transportation, to broadcasting to, yes, customer care.