Fonolo

FEBRUARY 14, 2019

It’s important to monitor agents who see an increase in calls to management, missed upselling opportunities, and customer complaints, as these agents may be exhibiting signs of burnout. What’s Inside: Gamification in the Contact Center. Absenteeism and Adherence to Schedule. The Top Contact Center Trends to Watch in 2019.

Agent burnout 80

Agent burnout Call Center Gamification Contact Center 80

Calltools

OCTOBER 19, 2022

Upsell and cross-sell products to increase holiday contact center revenue. Implement Gamification Dashboards. Gamification is a fun and interactive way to set milestones for agents during the holiday period. Gamification dashboards can motivate employees to reach daily, weekly, or monthly goals. Utilize Remote Employees.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

Aspect

JANUARY 21, 2019

Automated real-time guidance : Provide a screen pop to agents during a call when predictive analytics have shown a high probability of a successful upsell. A fun environment where employees can interact with their peers : Add individual and team gamification with awards and badges.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

Cincom

MARCH 6, 2025

Sales teams can instantly adjust configurations, apply competitive pricing strategies, and accelerate deal cycles with automated approvals and intelligent upsell recommendations. Gamification & Incentives : Introduce a gamified learning approach where sales reps earn rewards for mastering CPQ features, boosting adoption and engagement.

Automotive 40

Automotive Revenue potential CRM Sales 40

Eckoh

JANUARY 31, 2020

For example, these could be from groups of agents that get high CSAT for complaints, or agents whose upsell conversion exceeds 70%. Managers will be able to dynamically adjust agent workload, channel mix and routing parameters based not on rigid ‘departments’ but dynamic teams created from analytics and automatic clustering.

Contact Center 52

Contact Center Management Gamification Virtual Agent 52

JustCall

MARCH 6, 2023

Gamification Gamification refers to the process of using elements from online games in other areas. When it comes to call center incentives, gamification can be seen in the form of points, levels, and achievements. The same system can be applied to teams as well to increase collaboration.

Call Center 52

Call Center Gamification Metrics Upselling 52

Playvox

APRIL 27, 2023

Gamification: Sometimes Work Can Be Fun And Games Contact center gamification includes a wide variety of strategies and programs designed to introduce friendly competition, social recognition, and a sense of progression into the day-to-day activities of your agents. The gamification software Kahoot!,

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

VHT

OCTOBER 18, 2018

They can also access customer history, account information and product lists to personalize service or offer upsells. And training that includes gamification and microlearning motivates agents to improve their skills and advance their careers. Remote work platforms open up more flexible schedules.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

Noble Systems

OCTOBER 17, 2019

Not only does this improve productivity and reduce operating costs, but it leads to better retention, and the ability to cross-sell and upsell. Gamification – Solutions that use game mechanics to motivate and engage contact center agents can help develop and reward agent behaviors that elevate the customer experience.

Self service 57

Self service Gamification Contact Center Interactive Voice Response 57

Spearline

DECEMBER 19, 2022

The knock-on benefits for the business are much reduced resolution times, lower operational costs, more data gathering opportunities at self-service portals, and automated upselling/cross-selling opportunities.

Contact Center 52

Contact Center Interactive Voice Response Self service Gamification 52

JustCall

FEBRUARY 5, 2020

Also, specific notes, tagging, and pipelines would assist the sales team in upselling and cross-selling. It also aids strategies like upselling. Integrating it with CRM or the analytics platform will help you manage your customer profile and notify the sales team of any upselling or cross-selling opportunity. automation.

Education 84

Education CRM Sales Upselling 84

JustCall

MARCH 6, 2023

Over time, this leads to retention, upselling and overall brand satisfaction. Aspects of gamification can be used to make the agents want to move ahead to higher performance levels. Or the need for upselling could be uppermost. They can be relied on to build strong relationships, whether on the phone or online.

Call Center 52

Call Center Abandon rate Metrics Upselling 52

aircall

JANUARY 6, 2021

Upselling, cross-selling, and social selling. Use sales automation software for gamification—establishing online leaderboards and sales contests. Train customer service agents on how to identify opportunities to upsell and cross-sell. Lead generation workflow. Sales funnel workflow. Sales training in product knowledge.

Sales 62

Sales Banking Call Center Upselling 62

Balto

JUNE 12, 2023

The top tools used were agent training (46.65%), Customer Relationship Management (CRM) tools (42.68%), and knowledge bases (36.48%), and bringing up the rear were none of the above (5.71%), and gamification tools (9.43%). One way that this value is created is through the different activities that agents do on the phone.

Contact Center 52

Contact Center Coaching Gamification Upselling 52

SmartKarrot

DECEMBER 10, 2020

SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. Gamification has turned out to be quite effective towards that end. The gamification market has grown so big that it was predicted to reach $2.8bn by 2016. What is SaaS gamification? People love games.

Gamification 11

Gamification SaaS Education Upselling 11

aircall

FEBRUARY 1, 2021

Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. Upsell, cross-sell, referrals. One of the great benefits of building sales teams is that it creates synergy. This means that the combined effect of the team is greater than what individuals can accomplish on their own.

Best practices 62

Best practices Sales Call Center Coaching 62

Balto

JANUARY 14, 2025

Revenue Growth Analytics directly impacts revenue and sales performance through targeted strategies: Upselling and Cross-Selling : Insights into purchase history help agents recommend relevant products or services. Gamification : Tools turn performance goals into rewards, boosting morale.

Call Center 52

Call Center Analytics Average Handle Time Big data 52

ChurnZero

JULY 12, 2019

Success is linked to renewals, upselling opportunities, account expansion, and advocacy. Two important components in gamification are surprise and delight. Companies that focus their growth on customer acquisition will have a hard time balancing out their CAC over time and will ultimately fail. Proving value is linked to success.

Accountability 75

Accountability Metrics Education Marketing 75

JustCall

MARCH 9, 2023

AI-powered tools enable them to upsell or clinch the deal by providing key insights into the customer’s buying journey, thereby boosting revenues. Unique Features: Salesloft is a sales engagement platform that assists sellers in communicating with buyers, getting more leads, and upselling to drive better revenue.

Coaching 52

Coaching Sales Chatbots Analytics 52

Balto

JANUARY 18, 2025

A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans. Use gamification, leaderboards, and rewards to keep agents motivated and invested. Call center process management isnt just about efficiency anymore. Build a Culture of Recognition Recognition isnt fluff.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans. Use gamification, leaderboards, and rewards to keep agents motivated and invested. Call center process management isnt just about efficiency anymore. Build a Culture of Recognition Recognition isnt fluff.

Best practices 52

Best practices Call Center Metrics Management 52

NobelBiz

MARCH 23, 2022

Upsell Revenues : Generated by your existing clients who opt for several of your offers or services. From speech analytics to quality assurance and quality management (QA/QM) and gamification, it all comes down to compatibility and the correct fit for the firm. You can then estimate the revenue they will generate.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

aircall

MAY 4, 2022

Sales Gamification—Your Secret Weapon. Autonomy, mastery, empowerment, and social influence are each powerful currencies, and gamification activates all of these. These sales gamification tools make daily tasks fun and rewarding, which helps people stay motivated and engaged in their work. . 3 Sales Contests Ideas.

Gamification 62

Gamification Sales Coaching Upselling 62