Maru Group

MARCH 3, 2025

Consider video tutorials, user forums and communities, expert webinars, personalised content, gamification, and quizzes. Consumers will respond positively to things that helps them to feel like they can improve on their present state with help from your brand.

Entertainment 52

Entertainment Finance Gamification Construction 52

Noble Systems

AUGUST 4, 2020

WFM allows you to quickly adjust forecasts for new contact patterns, so you can schedule the right resources to ensure proper staffing and reduce intraday adjustments. • Track, Analyze and Reward Collector Behavior with Speech Analytics and Gamification . Register for “Collections After COVID” on Tuesday, August 11: • US – 2:00pm EDT.

Gamification 86

Gamification Analytics Contact Center Coaching 86

CSM Magazine

JULY 4, 2019

Join this exclusive 45-minute webinar (or receive the recordings) here. Join leading CS experts: Anders Holmberg, Head of Strategic Gamification, Gucci. During this webinar our leaders will be revealing: How to integrate data from multiple touchpoints and use the insights for a seamless customer experience.

Customer Service 45

Customer Service Multichannel Gamification Chatbots 45

Liveops

MARCH 15, 2021

Watch the full webinar here. . Liveops leverages a social network platform that includes gamification, events and networking among agents. . The post [Webinar w/Five9] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition appeared first on Liveops. Give your agents time to adapt.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

Noble Systems

SEPTEMBER 29, 2020

Gamification. Performance Management & Coaching – Use tools like Gamification to create a more engaged workforce and help move your bottom lines and improve key metrics. WEBINAR ON DEMAND: 2020 – The Year That Transformed WFM • watch. WFO TERMS TO KNOW. Process Automation. Omnichannel Routing. Workforce Management.

Management 86

Management Gamification Quality management Schedule adherence 86

Cincom

FEBRUARY 21, 2025

Continuous learning through periodic coaching sessions, webinars, and refresher courses ensures that users stay up to date. Gamification elements, such as leaderboards, badges, and rewards for completing training milestones, can motivate sales teams to actively participate and master the system.

Sales 40

Sales Gamification Finance Best practices 40

Serenova

DECEMBER 4, 2019

Increasingly, supervisors are using this information to coach agents, serve as fodder for gamification and deliver rewards. To learn more about how analytics deliver a competitive edge for CX, watch the webinar. Performance analytics: Data and analysis that evaluates how agents are performing, using various Key Performance Indicators.

Analytics 89

Analytics Chief Customer Officer Gamification Coaching 89

Serenova

MARCH 31, 2020

Gamification is another way to keep agents motivated and engaged. The gamification tools in CxEngage Scoreboard involve agents in much the same way as a video game or social media. Adjustments can be made immediately where needed, reassuring and connecting with remote agents while keeping them productive.

Contact Center 90

Contact Center Gamification contact center solutions Finance 90

Noble Systems

FEBRUARY 10, 2021

To help agents level-up their skills, many contact centers are turning to gamification for everything from new hire on-boarding and coaching to perpetual training and development. Check out these related resources: Webinar on Demand: Expert Panel Q&A: How Changing Customer Behavior Will Impact Contact Centers in 2021.

Contact Center 98

Contact Center Gamification Self service Analytics 98

COPC

APRIL 1, 2024

Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. This approach moves away from traditional methods, making training more engaging and interactive.

Customer Experience 88

Customer Experience Gamification Benchmark Chatbots 88

Noble Systems

DECEMBER 4, 2019

In addition to a VoC platform, other enabling customer feedback technologies are speech analytics and gamification. Gamification uses game mechanics to motivate and reward employees for exhibiting desired behaviors, including gathering customer feedback. Find out how in this on-demand webinar.

Feedback 52

Feedback Gamification Analytics Customer centricity 52

Totango

FEBRUARY 14, 2022

Use gamification methods to encourage customers to use and engage with your product regularly. Hold a webinar. Instead, there are a number of small ways you can provide your customer with quality interactions through virtual methods. . Actions You Can Take Today : . Be attentive in out-of-product channels (i.e. Words of Affirmation.

Gamification 91

Gamification Education Enterprise Personalization 91

Noble Systems

SEPTEMBER 8, 2020

Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs. Additional Resources: Webinar: From Onsite to Fully Remote Operations at Perdoceo Education – A CIO’s Perspective • Sep 15, 2020 @ 2:00PM • Register: US • APAC • EMEA.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

NICE inContact

AUGUST 23, 2019

Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.

Contact Center 55

Contact Center Gamification Management Call Center 55

NICE inContact

AUGUST 23, 2019

Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.

Contact Center 54

Contact Center Gamification Management Call Center 54

Lumoa

FEBRUARY 21, 2023

In our last webinar, Lumoa CEO Carlos del Corral sat down with Mark Barrett and Sian Kerr from Watermelon Research to discuss just that. Gamification Gamification is all the rage in survey research and for good reason! The good news is that there are still ways to get VoC programs back on track. Here are some key insights.

Gamification 78

Gamification Journey mapping Feedback Metrics 78

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. We use gamification in community a lot.

Gamification 98

Gamification Marketing Metrics Sales 98

Noble Systems

APRIL 14, 2021

Gamification tools help agents easily see their goals and their progress towards achieving them, while transforming daily routines into rewarding competitions that get your employees engaged and motivated. Webinar-on-Demand: Work From Anywhere – The New Employee Experience.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Fonolo

JANUARY 9, 2019

We’re going to dive into all of the above on our blog this year, along with our usual coverage of industry reports, public company earnings, fun posts about call center life, findings from our sister site OnHoldWith.com , webinars, hangouts, Fonolo news (of course), and more. What’s Inside: Gamification in the Contact Center.

Contact Center 70

Contact Center Gamification voip Chatbots 70

ChurnZero

JULY 22, 2022

In our webinar, Driving customers to value during onboarding at scale , Donna shares how to stop recreating the wheel every time you onboard a new customer as well as why, how, and when to lead customers to first value. Q: Have you found B2B companies that effectively use gamification in onboarding? For that audience, no.

Gamification 98

Gamification Accountability B2B Enterprise 98

VirtualPBX

JULY 21, 2023

QR Gamification for Prizes, Offers, and More: To create excitement and engagement, businesses can use QR codes to gamify their outdoor event experience. Check out the schedule, drop in bi-weekly, and watch replays of past webinars when you register! Therefore they can track the success of their promotions.

Gamification 52

Gamification Advertising Sales Marketing 52

CrazyCall

JANUARY 21, 2019

Gamification is one of the methods that sales coaches and sales executives use in order to motivate their peers to hit better results. You can also apply gamification to everyday work. Use modern techniques, implement gamification, and try to make it as practical as it can be. Yet, remember not to do training the old way.

Telemarketing 87

Telemarketing Sales Scripts Gamification 87

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Tired of agent turnover and engagement woes?

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

Playvox

NOVEMBER 16, 2021

In this webinar , we share more about how Playvox’s contact center quality management software benefitted the Sweaty Betty team during the earliest days of the pandemic. More companies are using gamification to train their employees. Plus, we explore how the quality management solution has strengthened the company in four key areas: 1.

Quality management 78

Quality management Management Coaching Contact Center 78

NICE inContact

SEPTEMBER 30, 2019

Call centers have the option to promote friendly competition and collaboration through gamification and performance management. Customizable agent profiles and gamification can help create a virtual community among remote contact center agents. Peer and team competition options can help unite teams even if they aren’t in the same room.

Contact Center 54

Contact Center Gamification Call Center call center software 54

NobelBiz

FEBRUARY 27, 2024

Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation. Gamification can make learning more interactive and enjoyable, leading to better retention of information and skills.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Enghouse Interactive

FEBRUARY 9, 2021

Graphical agent/supervisor dashboards help share knowledge and gamification increases overall agent performance. Next blog in this series, coming February 18 th . Key Actionable Insights from the Webinar . . Find out more by registering for our upcoming webinar: .

Contact Center 68

Contact Center Self service Chatbots Gamification 68

Talkdesk

APRIL 8, 2016

Earlier this week, Talkdesk had the pleasure of hosting a live webinar with SpotHero’s resident data expert, Nate Peace. Over the course of the webinar, Nate shared some of the wisdom he has learned as SpotHero’s Support Operations Lead and offered valuable advice to listeners during a lively Q&A session.

Call Center 42

Call Center Metrics Average Handle Time Gamification 42

Calltools

DECEMBER 13, 2023

Host Webinars Inviting people interested in your offerings to a webinar will help you establish credibility and trust, and both of those things can be great for lead generation. Experiment With Interactive Content Gamification could boost your ethical lead generation efforts.

Telemarketing 52

Telemarketing Gamification Engineering Sales 52

ChurnZero

APRIL 8, 2020

Engage customers with rewards, badges, and gamification features. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping. Create closed beta groups with select users for testing and feedback—fostering a sense of inclusion and significance. Who doesn’t want a piece of that?!

Customer advocacy 81

Customer advocacy Journey mapping SaaS Gamification 81

inSided

OCTOBER 2, 2019

Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events. Utilize your user community’s expertise If you don't already have a Customer Success community, get one. Roundtables were a mainstay when it came to gathering customer information on your product and service.

Self service 67

Self service B2B SaaS Gamification 67

CSM Magazine

AUGUST 4, 2023

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. Host Events & Webinars Events provide people with an opportunity to come together in a physical space to discuss common interests and related topics.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

Serenova

JUNE 20, 2019

In her recent webinar with Serenova, leading contact center industry analyst Sheila McGee-Smith shared this particularly revealing statistic: Gen Z is set to outnumber even Millennials this year to make up 32% of the global population (a staggering 7.7 These two groups now make up the fastest-growing proportion of contact center employees.

Contact Center 40

Contact Center Gamification contact center solutions Benchmark 40

Playvox

JULY 28, 2022

Baby Boomers love competition and achievement, so gamification is a great way to boost their engagement. You need to see our on-demand webinar, Leading a Multigenerational Workforce. Focus on team-building activities with your multigenerational workforce so agents can feel a sense of belonging as a group.

Contact Center 66

Contact Center Gamification Surveys Feedback 66

ChurnZero

NOVEMBER 17, 2023

Introduce gamification. Consider these strategies to strengthen members’ ties with your community and brand: Drive engagement with advanced gamification techniques. Highlight members success stories in a series of webinars, workshops, or meetups. Use badges, points, or leaderboards to make participation fun and rewarding.

Gamification 52

Gamification Personalization Sales Marketing 52

ProProfs Blog

SEPTEMBER 17, 2021

Gamification is the method of turning work into a game wherein employees have to compete to get the job done. Research shows that 72% of employees believe in gamification, which helps them work harder and be better at what they do. Implement Gamified and Personalized L&D. Create Healthy Work-Life Balance. Source: Palmer Group.

Best practices 78

Best practices Surveys Journey mapping Gamification 78