Fonolo

JANUARY 8, 2019

The four-day conference will consist of workshops and inspirational speakers (including Peyton Manning!), What’s Inside: Gamification in the Contact Center. From January 20 – 23, 2019, a whopping 3,000 customers, partners, industry analysts, and executives will congregate in Austin, Texas for the event. Investing in Agents.

Abandon rate 73

Abandon rate Gamification Contact Center Technology 73

Fonolo

JUNE 17, 2015

Use incentives and gamification. This includes workshops and group activities too — and we’d encourage you to incorporate these as much as possible! cctr #training Click To Tweet As part of your formal training plan, work in time to send them to conventions, classes, and workshops. Use incentives and gamification.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Outsource Consultants

MARCH 4, 2025

Many Manila centers have adopted gamification techniques to reinforce customer-centric behaviors. Regular customer service workshops also play a key role. Technology Integration Many Manila call centers use gamification techniques to motivate agents and drive performance. Leaderboard rankings to encourage friendly competition.

Call Center 67

Call Center Gamification outsourcing Chatbots 67

NobelBiz

MAY 9, 2023

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. Gamification is one of the most effective training methods that fosters both loyalty and efficiency. Use these metrics to assess their performance and identify areas for improvement.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. I can attest to the effectiveness of gamification in boosting agent productivity.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

CX Journey

NOVEMBER 12, 2015

Patrizia Bertini got some unsuspecting volunteers to play with Lego in a reconstruction of such a workshop. After lunch, a MaKey MaKey workshop gave us opportunity to play with electronics, fruit, and play-doh. So, it makes sense to think about gamification here. Later we had time to learn about " Lego Serious Play."

Gamification 63

Gamification Airlines Construction Coaching 63

Interaction Metrics

FEBRUARY 20, 2025

Provide workshops and targeted coaching based on NPS insights. You can also encourage your customer base to participate through gamification. Train employees in empathy and quick decision-making. Use real customer feedback to tailor training sessions that focus on common pain points and best practices for resolution.

Surveys 62

Surveys Benchmark Feedback Metrics 62

Playvox

MARCH 21, 2024

One fun way to provide recognition is via a gamification solution. Publicly praising achievements, both big and small, reinforces a positive work culture and motivates others to strive for excellence. With something like this in place, you can give out badges that relate to company goals in a public forum.

Morale 90

Morale Contact Center Quality management Coaching 90

ClearAction

NOVEMBER 21, 2015

After restructuring – which is essential to prevent cynicism from lipstick on a pig — add gamification to stimulate transformation from old habits to a new way of life. Silos are exhausting for customers and employees alike, causing distrust, low morale, and churn. What erodes trust? Incongruence with expectations. The cost is high.

Customer Experience 67

Customer Experience Morale Journey mapping Gamification 67

ChurnZero

NOVEMBER 17, 2023

Introduce gamification. Consider these strategies to strengthen members’ ties with your community and brand: Drive engagement with advanced gamification techniques. Highlight members success stories in a series of webinars, workshops, or meetups. Use badges, points, or leaderboards to make participation fun and rewarding.

Gamification 52

Gamification Personalization Sales Marketing 52

NobelBiz

AUGUST 28, 2023

Check out our free, on-demand Contact Center Gamification Workshop. Continuous Feedback: Establish regular feedback loops to fine-tune agent performance and foster a culture of continuous improvement. Tired of agent turnover and engagement woes? Discover how infusing fun into your workflow can tackle daily challenges head-on.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

NobelBiz

APRIL 18, 2023

. – Bob Furniss, Senior Director, Global Salesforce at Slalom Gamification : Incorporate gamification techniques, such as point systems, badges, and leaderboards, to motivate agents and make learning fun. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

CSM Magazine

AUGUST 4, 2023

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. These events could include seminars, workshops, and local meetups, where attendees have the chance to network with peers and industry experts.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

NobelBiz

MAY 22, 2022

WATCH NOW Ensure a reasonable degree of cross-campaign agent compatibility Call center campaigns (inbound, outbound, or blend) can see a lot of fluctuation in activity, volume, or demand.

call center workforce 52

call center workforce Call Center Management Gamification 52

JustCall

MARCH 9, 2023

There are numerous ways to train your call center agents: By conducting regular training workshops and sessions Using video simulation tools that allow agents to practice real-life sales scenarios Integrating elements of storytelling for better information retention Using sales enablement software to track agent performance and provide constructive (..)

call center software 52

call center software Call Center Construction Best practices 52

NobelBiz

JUNE 5, 2023

Additionally, introducing gamification elements, setting achievable goals, and celebrating successes can create a sense of achievement and camaraderie among the team, helping to overcome call reluctance and fostering a proactive and enthusiastic approach to outbound calls.

Call Center 52

Call Center Scripts CRM Contact Center 52

Vistio

APRIL 2, 2022

” The other thing that I do is hold in-person meetings, and conferences, and workshops now that we’re getting to a safe way that we can do that again, so that again, leaders can meet in person. And I do that at my conferences and workshops. Again, these are people that are just us like on the ground and leaders.

Contact Center 52

Contact Center Real estate Customer Service Self service 52