The Evolution of Support: How to Manage Customer Support in an Era of Self-help

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As self-service as a customer preference continues to grow, it's more important than ever that we assess the amount of support being given to our customer service reps. Is there a way to find the right balance between self-service and support?

Join us in this insightful webinar with Kristina Evey, Customer Experience Expert and Consultant, who will provide you with the best methods to ensure that your front line representatives are getting the support that they need.

Tune in on August 1st and you will learn about methods such as:

Bootcamp Training
15 Minute In-n-Out Training
Employee Incentives

...and more!

August 1st, 2019 11:00AM PDT, 2:00PM EDT, 7:00PM BST

Brought to you by:

Kristina Evey, Customer Experience Expert and Consultant

Kristina Evey is a Customer Experience Strategist who loves to help Leadership Teams demystify the process of shifting operational and business priorities to the customer perspective and seeing revenue increase. She is the creator of the training manual “5 Steps to More Loyal Customers” and has had numerous articles published and products produced on customer retention, satisfaction, and loyalty. A frequent contributor to radio and web interviews and host of "The Customer Experience Podcast for Business Leaders," Kristina’s most requested programs highlight Training and Delivering Excellent Customer Service, How to Create a Customer Centric Culture, Effective Communication, and Creating a Memorable Customer Experience.

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