The Future of Contact Centers: What Technology Is Right for Your Customers?

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Your Contact Center is the most customer focused area in your organization. It is where centralized conversations take place, the voice of the customer is amplified, and the amount of data captured is significant. Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. Your customers should have a positive customer experience with every interaction.

Join us for an insightful webinar with Laura Sikorski where she will provide guidance on how to assess technology options such as voice, email, chat, video, internet (website, social media), IVR (self-service, speech recognition), SMS (text), mobile, artificial intelligence, “the cloud” and how to decide what works for your organization, employees and customers.

Tune in on November 5th and learn things such as:

Using the phone tree to help your customers, not frustrate them
Robust Contact Center software features that will enhance your operation
ROI from technology improvements

November 5, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT

Brought to you by:

Laura Sikorski, Contact Center Consultant

Laura Sikorski is a recognized expert in Call/Contact Centers, Project/Program Management and Business Operations. She has worked with hospitals, utilities, automobile manufacturers and numerous other industries across the nation.

The Call/Contact Center policies, procedures, technology improvements, training programs and implementation plans developed by Laura have improved operational excellence. They have enabled staff to proactively anticipate customer needs to resolve all issues through consistency and product knowledge and ensure employees are consistently meeting and/or exceeding customer expectations and satisfaction.

Customer Contact Central