Hybrid Success: Merging Traditional Contact Center Support With Work-at-Home
Contact center outsourcing clients want guaranteed business continuity and security that is out of reach for BPO providers that are either pure play brick-and-mortar or work-at-home providers. The only real solution is a strategic blend of brick-and-mortar and work-at-home that only hybrid service providers can offer.
With this eBook you will learn about:
- Collaboration, Training, and Technology
- Dispersed Teams and Leadership
- Future-Proof Recruitment and Engagement
You will discover that the solution is a hybrid model to prevent the high risk of contact center outsourcing buyers.
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