2020 has thrown a curveball at society, upending organizational objectives, expectations, and resources. Survey results reveal a significant shift from a minority to a majority of contact center staff moved to remote work. The rush to deploy technology addresses only half the training equation.

With automation and digitizing training, we can scale performance-based training and deliver more job-ready employees by automating the repetition, feedback, and reinforcement they need to build confidence and develop the skills required to perform better.

With this eBook, you will gain an understanding of these key findings:

• Shift to teams remote will be significant
• The rush to deploy technology addresses only half the training equation
• Managers and executives are prioritizing better engagement and performance
• The shift to everything online demands hiring more contact center talent and fast
• Flexibility in scheduling of training creates the opportunity to hire employees with greater proficiency

Download this eBook today and learn more about the reasons why automation is an absolute must.