The Insider Secret to Designing Virtual Agents that Surpass Your Competition

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In a world where top businesses are always battling for the best technology, you have to ensure that your virtual agent's design is the best in the competition. But how do you do this?

Join this master-class with award-winning Hollywood screenwriter Mark Landry and Brian Morin, CMO of Smart Action, to discover how their virtual agent improved the customer experience for AAA’s already award-winning emergency roadside assistance.

Get into the gritty details of designing a human-to-machine experience that can rival or exceed live agents, by discovering everything that this webinar will cover:

Play-by-play on the AAA voice self-service makeover
Schematics of successful interactions
How data + business logic keeps virtual agents in their "swim lane"

And more! Make sure to bring your questions to this exciting and interactive session, so you can build your perfect virtual agent!

March 23, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT

Brought to you by:

Brian Morin, CMO & Mark Landry, VP of Product at SmartAction

Brian Morin

Brian is the head of marketing for SmartAction where their obsession with creating frictionless customer experiences with conversational AI has led to its standing as the top-rated Virtual Customer Assistant solution on Gartner Peer Insight and distinction as “The Leader in AI-Enhanced Self-Service” by Frost & Sullivan. SmartAction operates AI-powered Virtual Agents for 100+ brands including AAA, Office Depot, Hyundai, ADT, DSW, Choice Hotels, Penske, and more.

Mark Landry

Mark Landry began his career as a Lucasfilm intern before attending film school at the University of Southern California. After earning his MFA, Mark started his career as an award-winning screenwriter for Nickelodeon, The Disney Channel, and Amazon Studios. In addition to screenwriting, he is CX designer having designed human-to-AI interactions for more than 100 brands including DSW, AAA, Electrolux, Legal & General America, Choice Hotels, and more.

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