4 Golden Rules for Conversational AI Self-Service

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As automated self-service options continue to grow, how can you make sure that you and your organization are staying on track?

Join Brian Morin, CMO, and Helena Chen, Director of Product Marketing at SmartAction to learn the 4 golden rules they've acquired after more than 100 conversational AI implementations for voice self-service that outperforms live agents. You’ll hear real-world examples from leading companies and discover how you can deliver CX success with AI-powered virtual agents in your organization.

In this exclusive webinar, you will learn:

One size does not fit all: Tailored Solution vs. All-in-One Platform
Go-live is just the beginning: Best practices to optimize customer engagement
Not all technology is created equal: ASR, NLP, NLU and what it all means
The importance of conversation design expertise & artistry

July 28th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT

Brought to you by:

Brian Morin & Helena Chen from SmartAction

Brian Morin

Brian is the head of marketing for SmartAction where their obsession with creating frictionless customer experiences with conversational AI has led to its standing as the top-rated Virtual Customer Assistant solution on Gartner Peer Insight and distinction as “The Leader in AI-Enhanced Self-Service” by Frost & Sullivan.

Helena Chen

Helena Chen has more than 10 years of B2B marketing experience specializing in the creation and execution of go-to-market strategies, positioning, and messaging. As Director of Product Marketing at SmartAction, she brings industry expertise in conversational AI and a passion for connecting customers with transformative technology.

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